Armeni Luxury Villas

A nice place to stay. The breakfast and the view from the villa is awesome:) Although we have encountered some cleanliness issue, the staff promptly fixed the problem and provided the best service for us.

This is the first time ever I left a bad review for a hotel. So you know how bad this one is. -- But don't get me wrong. The location is great, facility is alright. It is just the service and the people --- horrible. Horrible is the only word I can think of. The man who met us seems is the owner (looks like it is run by a family), he is constantly in a bad mood. He behaved like, everything is wrong with the customer -- you left the towel on the other side of the private pool, he said you should not do that because it is hard for cleaner to get it; you checked out at 10:50 am, he kept complaining it is late (the latest checkout time is by 11:00); you tried to pay extras from mini bar when checkout, they wanted cash and sounded like it is ridiculous to even try to pay by card (without any previous instruction); OK it is OK to pay by cash as a first-time visitor you would need to find an ATM, the man then said he was busy you need to come back within an hour and in an extremely impatient way sounded like you made a big trouble for them and wasted their time; then I went to ATM, my wife put bags outside the front gate of our room waiting for me, he said to my wife in a really rude way "it is not allowed" to put baggages on front gate and moved out bags to somewhere else around reception. etc etc ... I mean, this is a luxury room. And for sure we came here for relaxing not being blamed. His attitude through out the journey is like "don't make a single fxxking trouble for me as I have ZERO patient for that". And his descending attitude seriously ruined the stay. On my life time I have lived say 1000 hotels if not more, from $20 small inn in third world country to $3000 luxury hotel in China, Australia, North Europe and USA, none of the service is ever even closed to this bad. Absolutely NONE. And the receptionist is clearly not the first time doing this. The staff from next hotel seen this when they picked us up. He tried to comfort us saying it could be because they have dealt with too many billionaires who are usually quite demanding. During long period of serving these billionaires they gradually become this defensive. My own guess is the owner has earned enough money from the business. As his attitude is like, he is the boss now he does not care if you would come back or not.

Reception boy do a good job btw the pic vs reality got different