Le Méridien Santiago

We transferred to Le Meridien Santiago at the very last minute after a very disappointing experience at a nearby hotel (and some very hasty research on TA!) Our experience could not have been a more pleasant one. Having seen the concerns raised around carpets etc, I asked to see the room before we unpacked. Let me reassure you - yes, the carpets are in the process of being upgraded, and have a few stains, but they were clean! The whole place is spotless. We were warmly welcomed by Ritchie and Enzo, and every other staff member we encountered was nothing but helpful and accommodating. The location is right by a busy road, but the rooms were quiet, and just on the other side of that road (3 mins walk) is the lovely Lastarria neighbourhood. The rooms are wonderfully spacious, and if you're lucky as we were, incredible views to the city and mountains. Breakfast buffet is enormous and varied, and we liked this hotel so much we even ate at the restaurant for dinner (great meal). Don't be put off by the bad reviews - all the public areas have had the Le Meridien facelift with other areas to follow. I suspect once that's happened they'll need to (rightfully) charge more, so right now is a good time to secure excellent service and amenities for a great price in comparison to others in the area. Also (although we didn't use it) the HoHo bus stops here!

We booked Le Meridien to get some sleep after flying in on an overnight flight. The manager was extremely welcoming and helped us quickly get through check-in so we could maximize sleep time. He also kindly assisted us after we checked out in recommending restaurants and drivers. The location also can't be beat for walking to bars and restaurants.

Outdated rooms as well as some of the common areas (3rd floor -spa, gym, changing rooms, lockers & pool). Good location and generally good service from staff.