Family-friendly Hotels in Santiago de Compostela

As others have said, this hotel falls short of a 5 star luxury property. Reception staff not particularly friendly, with no information given about the facilities. The room, classed as superior, was their basic room. The bedroom area was quite small, the bathroom was fine, but disappointed not to have a walk-in shower. We had to ask for robes and slippers, clearly shown on their website photos. There was indeed a strange fusty smell along the second floor corridors. We went down to use the spa, to discover that the sauna and steam room were not switched on and had to wait for them to heat up. Breakfast was very good, with a large variety to choose from, but no-one at the door to greet you. We ordered fresh pancakes but they were cold when served to us.

This is one difficult review to write as I always like to say as many positive things in my reviews. However, this has to be said if only for the hotel to improve their service and/or re-evaluate their culture. I was excited that this hotel was a Melia hotel because we've stayed in Melia hotels in Spain before and were very happy with our experience. Here is one beautiful, modern hotel that we looked forward to staying in especially after our Camino Walk. I checked in our group of 9 ahead of the others and was efficiently attended to by Pilar and Lourdes at the Front Desk. The hotel offered a lovely breakfast spread. That's where all the positives stop, I'm afraid. That night, we booked for a late dinner to celebrate my son's birthday and the end of a tiring Camino Walk. While seated at the long table in front of the bar, we were subjected to very rude treatment by the waitress named Marta. When one of our companions asked for an extra soup bowl, she said it was impossible. To give her the benefit of the doubt in case there was a misunderstanding in language differences, my friend asked our Spanish tour escort to ask the waitress for our bowl. The next thing we saw was our tour escort being rudely treated by the waitress speaking to our tour escort at the bar, telling him off. We understand some Spanish but what we saw from the body language and our tour escort backing away from the wait staff spoke volumes. He was being harassed by the wait staff. All we asked was for our tour escort to ask our waitress, Marta, in Spanish for an extra soup bowl. And we saw very aggressive behavior directed at our tour escort. She handed our tour escort a sauce dish, not a soup bowl, that's how offensive she was. When he told Marta that he wanted to deal with another waiter Christian (the other wait staff who was also there with Marta) told him, pointing at Marta, ”she's the boss”. Where was customer care in this scenario? If Marta refused to attend to our needs, why couldn't Christian attend to us? Two of us went up to the bar to talk to Marta and Christian when we saw what was going on. When I asked her what her problem was, Marta glared at me and said she didn't speak Spanish and went away. I took out my phone and typed on Google Translate: ”Be kind. You are in Customer Service. Where is your manager?” I showed it to Christian since Marta refused to deal with us. A bit later, Pilar from Front Desk came and talked to my friend and me. We told her that we didn't want trouble but that this massive, massive failure in customer service must be addressed. Pilar was very defensive of the wait staff but she did listen when we insisted. When we asked for a manager, or the Officer-In-Charge, we were told that there was no manager on hand. All the staff, all, covered for one another. It made us wonder about the culture of the company. To make things worst, 2 of our orders were not served and we were charged for the orders. It is a good

Located in Santiago de Compostela, Hotel Spa Relais & Chateaux A Quinta da Auga is on the riverwalk, within a 10-minute drive of Alameda Park and San Martino Pinario Monastery. This family-friendly hotel is 2.5 mi (3.9 km) from Santiago de Compostela Cathedral and 2.5 mi (3.9 km) from Obradoiro Square.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 spa tubs, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).Enjoy local cuisine at Restaurante Filigrana, a fine-dining restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and 4 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.Treat yourself to a stay in one of the 51 individually decorated guestrooms, featuring heated floors and plasma televisions. Your memory foam bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include phones, as well as safes and desks.

I stayed in the this Hotel due to unfortunate circumstances on a flight from Funchal to Manchester UK, resulting in Diverting to Santiago. I had a prolonged stay due to dealing with formalities with a Lady I was accompanying, and can only describe ALL the staff at this hotel as EXCELLENT. Nothing was too much trouble for them and their Kindness to the Lady I was travelling with was heart warming. Special thanks to Receptionist Eva Carracedo who was particularly helpful, going out of her way with translations and paperwork. I hope to stay here again for more pleasant reasons. 5 Starts to everyone Dr S

I mostly enjoyed my two nights at this hotel. The staff was professional, the room was clean, and breakfast was a beautiful spread. The only thing I wish my ground floor room had was a little more privacy. I wanted to read in my room during one afternoon but the curtains made it too dark and the only other option was the black-out curtains. I wish there had been a sheer curtain option because when I left the doors with no curtain, the gardeners walked by and could see into my room. Not relaxing at all. I did like that the hotel was close enough to walk to the cathedral and the city center but was far enough away to not hear a lot of noise.