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Beautiful quaint little hotel in a quite street away from the noise of the Cathedral area but still only a short walk. We were very lucky to be accommodated at short notice and the lovely receptionist couldn't have been more helpful. All the staff are extremely friendly and courteous. Our rooms were most comfortable with exposed stone walls and cute little balconies giving it a great character. A full length mirror would be most welcome however, in fact the only mirror was in the bathroom. Storage wasn't wonderful, the wardrobe was good but there were not any other shelves or closets and the desk/dressing table did not have any drawers either. Bathroom could also do with some more shelving but overall was nicely equipped with lovely Nuxe toiletries and a great hair dryer. The breakfasts were served to the table and although the selection was limited being just a continental breakfast, everything was fresh and delicious and the coffee lovely. Would definitely recommend for a stay in wonderful Santiago.

The location of the hotel is excellent, you don't need to take a taxi from the airport, you can get there directly by bus, and it only costs 3 euros. The ancient city is just across the road from the hotel, and it’s easy to visit and eat.

All great , the location is ideal for the tranquility of not being in the same center but at the same time very close , the magnificent facilities and above all highlighted the gardens that it has around

I mostly enjoyed my two nights at this hotel. The staff was professional, the room was clean, and breakfast was a beautiful spread. The only thing I wish my ground floor room had was a little more privacy. I wanted to read in my room during one afternoon but the curtains made it too dark and the only other option was the black-out curtains. I wish there had been a sheer curtain option because when I left the doors with no curtain, the gardeners walked by and could see into my room. Not relaxing at all. I did like that the hotel was close enough to walk to the cathedral and the city center but was far enough away to not hear a lot of noise.

This is one difficult review to write as I always like to say as many positive things in my reviews. However, this has to be said if only for the hotel to improve their service and/or re-evaluate their culture. I was excited that this hotel was a Melia hotel because we've stayed in Melia hotels in Spain before and were very happy with our experience. Here is one beautiful, modern hotel that we looked forward to staying in especially after our Camino Walk. I checked in our group of 9 ahead of the others and was efficiently attended to by Pilar and Lourdes at the Front Desk. The hotel offered a lovely breakfast spread. That's where all the positives stop, I'm afraid. That night, we booked for a late dinner to celebrate my son's birthday and the end of a tiring Camino Walk. While seated at the long table in front of the bar, we were subjected to very rude treatment by the waitress named Marta. When one of our companions asked for an extra soup bowl, she said it was impossible. To give her the benefit of the doubt in case there was a misunderstanding in language differences, my friend asked our Spanish tour escort to ask the waitress for our bowl. The next thing we saw was our tour escort being rudely treated by the waitress speaking to our tour escort at the bar, telling him off. We understand some Spanish but what we saw from the body language and our tour escort backing away from the wait staff spoke volumes. He was being harassed by the wait staff. All we asked was for our tour escort to ask our waitress, Marta, in Spanish for an extra soup bowl. And we saw very aggressive behavior directed at our tour escort. She handed our tour escort a sauce dish, not a soup bowl, that's how offensive she was. When he told Marta that he wanted to deal with another waiter Christian (the other wait staff who was also there with Marta) told him, pointing at Marta, ”she's the boss”. Where was customer care in this scenario? If Marta refused to attend to our needs, why couldn't Christian attend to us? Two of us went up to the bar to talk to Marta and Christian when we saw what was going on. When I asked her what her problem was, Marta glared at me and said she didn't speak Spanish and went away. I took out my phone and typed on Google Translate: ”Be kind. You are in Customer Service. Where is your manager?” I showed it to Christian since Marta refused to deal with us. A bit later, Pilar from Front Desk came and talked to my friend and me. We told her that we didn't want trouble but that this massive, massive failure in customer service must be addressed. Pilar was very defensive of the wait staff but she did listen when we insisted. When we asked for a manager, or the Officer-In-Charge, we were told that there was no manager on hand. All the staff, all, covered for one another. It made us wonder about the culture of the company. To make things worst, 2 of our orders were not served and we were charged for the orders. It is a good

Firstly can I just say the Receptionists, Susi, Andrea and Juan were so friendly and helpful. They are a complete asset to this hotel as there is no bar or lounge area, so their attentiveness is a must. The hotel itself is in a shopping centre on the outskirts of Santiago. The walk to the Cathedral and centre is probably about 30 minutes and a lot of that is uphill. If you don't think you can manage the walk, there are regular buses outside hotel and also a taxi rank. The room we were allocated was a suite ( thank you for upgrade). It was very large and had a sofa area and there was a jacuzzi bath too. The shower head which was in the bath pointed towards the opposite end of the bath so bracket could do with being changed but that said, the water was always hot. The heating in the room was on a hotel timer and the radiators only came on at about 7.45pm, so the room was cold if you were showering before then. Maybe the management can look into changing this in winter/ spring months to an earlier time? The housekeeping was great with fresh towels and cleaning daily.The breakfast was Continental style with a good selection. My only problem was that the lady who worked on service etc had a very unfriendly manner about her. I arrived at 10.25 am on Monday morning for a cup of tea and just to have a Danish.(Breakfast served until 10.30 am)She rudely informed me that they were closed and when I asked could I take a cup of tea to my room( in my own mug) she told me it would cost me €2!! Considering there are no hospitality trays in the rooms I found that to be ridiculous. She was the only member of staff that let this hotel down. Otherwise it's a very affordable, clean hotel to stay in when in Santiago de Campostela.

Hotel location is good, 10 minutes walk from the train station and bus station, no more than 10 minutes walk from the old town. There are supermarkets and restaurants on the side. The room is very large and the bathroom is large. The facilities in the room and bathroom are very good. Unfortunately, there is no kettle in the room. Recommended!

I had an injury just prior to checking into this hotel. the front desk staff were helpful in the extreme to help me change my room to a more convenient one, find food during siesta time, and they even helped me get a Covid test in my room which was required in order to get on my flight the next day. the room was super comfortable and quiet, the breakfast was fantastic and again, the staff was excellent- friendly, caring, competent and anticipated my needs. thank you!