Globales Costa de la Calma Reviews

We arrived at past midnight to meet an elderly receptionist who refused to let my 7yr old stay. For almost an hour we were stuck at reception. Tired and now stressed. They then insisted on holding my daughter’s passport ( as though we would pay to stay in a hotel for four nights and run away after one night). That act alone was INSULTING!. First thing in the morning they kept calling to ask for an extra €48 to let my kid stay. Please note that on the trip.com site it says kids under 12 stay for free and the room was large enough for two adults and a child. There was a sofa bed. Clearly this €48 was more important to them than courtesy. There were better ways to handle this. The money was paid by me. I was very very displeased.

The hotel is very good. The family room is very large. There is a sofa bed or even a double bed. The ventilation is not very good and the air conditioning is not very good. It is very hot.

The hotel is located in the beautiful district of Santa Ponsa - mountains, greenery, sea. The rooms are spacious and have a balcony. Quiet area (you can sleep at night). The hotel has two swimming pools - one for adults and one for children, and there is animation. You can walk to the beach in 15-17 minutes. There are shops and cafes nearby. Of the minuses: no coffee machine 🥲 Payment on site/in cafes only by card. The bed linen smelled damp. If you leave the room, the refrigerator stops working (so ask for a second magnetic card, otherwise the food in the refrigerator will spoil).

Excellent!!! Very good service and location to catch the bus to go to Palma

Very nice hotel, friendly… the city is nice. I would go back 😻

Best hotel ever rooms lovely spacious pool excellent. Bar staff outstanding especially my wee pal Oscar (as he call me AMIGO LOL .......) will be back please everyone come to this hotel u won't be disappointed food gorgeous drinks reasonable I've been to santa ponsa loads of times but this hotel stands out the most will be back 100%

Great place to stay. Staff are very friendly and helpful. Nothing was a bother. Air con wasn't working in our room but they fixed it next morning. Room well kitted out for self catering. Hairdryer. TV in English. Very clean. Comfy bed. Pool area clean. Downside, not enough umbrellas. Great entertainment from Andre at the poolside. Food and drink reasonably priced at snack bar. Loads of places nearby to grab food and s/c needs. Would definitely recommend

Arrived 3.30 in the morning with a very tired 5 year old slightly worried as they didn’t have are name on arrivals anyhow gave them the paperwork and finally sorted out Room we have was fine tuck a day or 2 to work out air con must stress that the pull out beds in bedroom and living room aren’t fit for adults also need to get the spare key form reception so you can leave electricity on so fridge doesn’t stop working To the pool couldn’t get the kids out of the small pool but sun bed and shade wars where a joke with people reserving them @ 9 and not returning until after dinner we ended up moving the umbrellas for shade big pool far to deep for the little ones and they had a mat out which which had older children and adults ran down I felt it so unsafe for younger children Both pools shut for around 6.30 bar was shut for 9 so no evening entertainment which was a shame there was very little kids club which was advertised when booking the hotel The area it self was great and very close to the square 5 mins walk beach around 10mins scenic route near main shop then down the slope turn left and follow the path lots of lovely eateries the garden is a must visit lovely food n staff Overall we had a fantastic stay front of house staff did a fantastic job working long hours in the Spanish heat

As someone who checked out this morning, I can only agree with the negative reviews of other people. There simply aren’t enough parasols, and during this heat wave that’s been a nightmare. Maybe it hasn’t been so bad in previous years because it hasn’t been so hot, but this year even people who love tanning needed some shade. Despite the complaints going back months on here (which we know they can see because they respond to some) no more parasols have been bought. Why not? So despite really really not wanting to, I joined the madness of towels out at 7am, because otherwise the kids would burn to a crisp. It’s made for a rotten holiday. And as someone who sits down there and reads, rather than heading back up, I can tell you that the sunbeds and the ground under them are filthy. They are not cleaned at all. The pool is, the area around the kids’ pool is, but around the adults pool you have the same bird poo, leaves, empty glasses, spilled drinks and bits of fruit that were there yesterday. Nobody cleans that. Not helping is the people who put towels down and then don’t appear until 3pm. I just took their parasols after a couple of hours on the days I hadn’t come down early enough to get one. More people should and it would stop them. I did tell the receptionist, who said she’d tell the pool staff to be more proactive, but nothing changed from their end. An otherwise nice little hotel, but we’d never return or recommend it solely due to the pool.

Had the best holiday excellent hotel staff lovely and helpful , perfect hotel for family with kids was my sons 1st holiday abroad he had best time because of this hotel kids entertainment round the hotel was amazing Andre and the other girl went above and beyond for the kids . Food great and plenty of space around the pool sunbeds not overcrowded - 10 minute walk to the square and shops, 4 euros in a taxi to the main beach. Would highly recommend , rooms cleaned daily with clean towels if u want leave card on the door .

Stayed here recently for 4 nights with my partner and our son, We was unfortunately disappointed In our accommodation, having stayed in a different Globales hotel which was 3star and being happy with our room, I thought this hotel would be nicer but unfortunately that was not the case, I’m also pretty sure there was a shower door for a bathroom door? I really don’t think it should be rated 4 star! Santa ponsa though is a really lovely place to visit.

The Apartment Hotel is not 4 stars.Wouldn't go back again staff were not helpful.The pool is too small and you be luckly to get sunbed.The apartment was not great as you can see attached photo.We get complain from people at the reception about paying tax as we pay €132 for three people because it a 4 stars.Crazy! We only get one key pad between the three of us which not right as we all adults.

It is ok, NOT a 4* in my opinion. Stay was 4 nights, maid came in only to empty bins 3 times. Towels never changed, had to ask for fresh at reception aswell as toilet roll. Room not cleaned/ swept at all. Pool looked great for families. Good location just not for us

Just returned again from these lovely apartments had a beautiful 1 bedroom apartment. But need to give special thanks to 2 of the reception staff Chris and Tahsin who went over and above to help us enjoy our holiday. So friendly and helpful thank you so much for all that you do. Hopefully we will be back next year and see yous all again. Lorraine Ryan Connor room 115 stayed from 4/9/24 to 11/9/24 x