Nura Santa Ponsa & Spa

It’s an ok hotel and nothing more, the staff were helpful and the hotel was kept clean. Breakfast was good with sufficient choice, and we liked the extended hours until 12 noon The room we stayed in was small but this was expected and although we had seen pictures we did think there would be a little more storage space The location to everything was good, especially buses and restaurants plus within easy walking distance from the sea

Had a lovely 3 night stay which allowed us 4 full days due to flight times. Myself and my son (21) stayed in a twin room which suited us for putting our heads down, showering and getting out and about. Clean towels and bedding changed and attended to every day. Pool area quiet and relaxed. Very quiet hotel (SMELLS LOVELY) Staff approachable and attentive. Breakfast which was included was fabulous with fresh fruit and local produce. We asked to have our room extended for our last day but was fully booked. Managed to extend to a 13h departure and luggage taken care of and still had full hotel facilities available to use. Nice location ( beach 5min walk). Supermarket (BIG Eroski) across road and fridge in room....

Very poor service. Booked a superior room and the room we were given is not as advertised on the website. Balcony is the same size as a standard room, whereas the photos show the balcony size of a junior room. When we questioned this we were told the photos are wrong and they know this, they do it to sell rooms. The junior room was available and we could have it only if we wanted to pay for another upgrade… No kettle or fridge in the room either. Have never stayed at a hotel without one, especially a fridge, for keeping drinks cool. Ordered a strawberry daiquiri for €8. The parasol at the pool was blown over by the wind and the cup fell on the floor (plastic cup). This was right after the drink had been made so we went inside to be told they would not give me another one as the bar was closed and would not re-open until 6pm.. this was at 1pm. On our last day before checking out we had some breakfast and were asked several times what room number we were staying in.. by the lady who had seen us at the breakfast bar all week. Very poor service and nothing done to rectify these issues. Upon checking out we weren’t even asked if we enjoyed our stay etc just told ‘ok’ when handing our key over. The hotel itself is not too bad but due to the service and handling of issues I would not recommend this hotel or stay here again.