Nura Santa Ponsa Pins

Very nice and good hotel. I was book for my friend and he liked.

It’s an ok hotel and nothing more, the staff were helpful and the hotel was kept clean. Breakfast was good with sufficient choice, and we liked the extended hours until 12 noon The room we stayed in was small but this was expected and although we had seen pictures we did think there would be a little more storage space The location to everything was good, especially buses and restaurants plus within easy walking distance from the sea

My experience at this hotel was absolutely terrible. From the moment I arrived, it was clear that cleanliness was not a priority. The hallways were filthy, with carpets that looked like they hadn’t been vacuumed in weeks. The sunbeds by the pool were stained and clearly hadn’t been cleaned in a long time. The rooms were even worse—there was a constant damp, musty smell, and the humidity was unbearable. The air conditioner barely worked and made loud, unsettling noises throughout the night, which made it impossible to get any sleep. The breakfast was a complete joke—barely any choices, stale food, and what little there was looked unappetizing. Overall, this hotel was a disaster, and I wouldn’t recommend it to anyone, not even for a single night.

Very poor service. Booked a superior room and the room we were given is not as advertised on the website. Balcony is the same size as a standard room, whereas the photos show the balcony size of a junior room. When we questioned this we were told the photos are wrong and they know this, they do it to sell rooms. The junior room was available and we could have it only if we wanted to pay for another upgrade… No kettle or fridge in the room either. Have never stayed at a hotel without one, especially a fridge, for keeping drinks cool. Ordered a strawberry daiquiri for €8. The parasol at the pool was blown over by the wind and the cup fell on the floor (plastic cup). This was right after the drink had been made so we went inside to be told they would not give me another one as the bar was closed and would not re-open until 6pm.. this was at 1pm. On our last day before checking out we had some breakfast and were asked several times what room number we were staying in.. by the lady who had seen us at the breakfast bar all week. Very poor service and nothing done to rectify these issues. Upon checking out we weren’t even asked if we enjoyed our stay etc just told ‘ok’ when handing our key over. The hotel itself is not too bad but due to the service and handling of issues I would not recommend this hotel or stay here again.

First of all this is not a four star hotel Hotel is a bit shabby Rooms are clean, nice comfy beds and pillows Shower lovely and hot Breakfast is ok, always found something to eat. It’s a little walk from the beach and all the main restaurants Can get a bus right outside hotel into Palma for €5! Had a lovely stay with friends made the best of it