Best Western Plus Santa Marta Hotel Reviews

Location is slightly out of the tourist centre, but an easy 10 mins walk. Generally good stay but the breakfast is really bad. Don’t pay for breakfast

Nice hotel with free parking and good staff. Breakfast was poor but generally was ok Reccomended

Great valúe for the price. The hotel has a cool rooftop pool. Good location to have a global view in Santa Marta or look at sunset/sunrise.

Is nice place With good location Beautiful view

The hotel is good, the breakfast is acceptable, except that when I arrived I left my bags in safekeeping and they couldn't find them, I had to go in to look for them myself, the pool service says from 9 am to 9 pm which is not true until 7 pm. Regarding the restaurant, I used it for dinner, what I chose for dinner was too salty, the cleaning people knock on the door at 9 am insistently until I tell them I will return later, she answered me rudely that she had to clean when I had a reservation for 3 consecutive nights, and they did not change the sheets or clean the floor or the furniture in the room during my stay. The light went out on the second day of my stay, as well as the water for a while, the wifi is very bad and low quality for the price of this hotel. The beds are comfortable, the room is as is, the same as the towels are rough, some look gray instead of white, the toilet paper they use is very low quality, they do not have facial tissues only a small bag that they leave in the bathroom, I had to request it later because they did not do it the second day, I left the cleaning banner afterwards and they did not come, I had to request it at reception better with a schedule. And the last time I stayed longer while they made the bed, they just shook it with their hand and removed the sheets, the towels that I put on the floor as requested for change, they did not change them and left the same towels.

The food is very good, it is better to eat there than outside… the spectacular cleanliness and the treatment

I really liked the hotel, good service. Good breakfast Good pool They were too nice to me Super comfortable beds would definitely return A beautiful sunset

The service is the negative point, their employees at the reception are not friendly at all