Forte Village Resort - Il Castello

If you are looking for a 5* luxury holiday to Sardinia in October, do not come to Forte Village. Due to it being the end of season, the hotel is 70% closed which was not made clear at the time of booking. The hotel is run down and tired, the swimming pools are dirty and there is absolutely zero atmosphere. There are minimal staff and limited opening times for the amenities and pools. The staff are mostly accommodating when you ask for something but you are basically left to your own devices during the day. You have to get your own towels at the pool and chase someone down to get a bottle of water. There is not even a shop open to buy water for your room. There is one restaurant open for lunch when the hotel states there are 21 restaurants on site. When you try to order a drink they have no stock so give something else. When my husband tried to raise this with reception staff they pretty much said ‘it’s the end of the season so there is nothing we can do about it’. The hotel gave us an upgrade to our room on arrival which was hugely appreciated but when we were speaking to the receptionist about all the facilities being closed she said we should go and enjoy our room as it was upgraded. We have not come to Sardinia to sit in a hotel room. This is not what I would expect from a hotel that is 5*. If you cannot run the hotel the same way as in the summer this should be clearly stated when accepting bookings. We have been extremely disappointed with what was supposed to be a luxury family holiday with our young baby.