SureStay Hotel by Best Western Santa Cruz
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Santa Cruz
SureStay Hotel by Best Western Santa Cruz
516 Water St, Santa Cruz, California, 95060, United States
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Welcome to SureStay Hotel by Best Western Santa Cruz
Centrally located in the heart of Santa Cruz, our hotel offers great customer service and clean rooms at a reasonable price. Just minutes from the beautiful Santa Cruz Beach Boardwalk and the Wharf featuring restaurants, shops and more. For families visiting the University of Santa Cruz our hotel would be a perfect choice to be able to take a stroll at the shops, dining and events offered at the Santa Cruz Downtown.
Walk to the County of Santa Cruz building or take a short drive to The Mystery Spot. Make your business or leisure trip relaxing and enjoyable with easy access to some of northern Californias most sought-after retreats, from charming Santa Cruz wineries to the giant redwoods of The Forest of Nisene Marks State Park and Henry Cowell Redwoods State Park. Business travelers especially enjoy the prime location of our property. We are just 35 miles from the Norman Y. Mineta San Jose International Airport and 70 miles from San Francisco International Airport.
Relax or take a dip in our outdoor heated swimming pool. Our 100% smoke-free property features spacious rooms with complimentary wireless high-speed Internet access, free local calls, and free parking. Guests start their day off right with a complimentary continental breakfast served daily.
Book your next Santa Cruz visit and stay at the SureStay Hotel by Best Western Santa Cruz today.Show More
We Price Match
Last booked 5 hrs ago
3.1/5Cleanliness: 3.1
All 93 Reviews
Amenities
Private ParkingFree24-hour front deskWi-Fi in public areasFreeGolf courseFax/copying service
All Amenities
Surroundings
Airport: Watsonville Municipal Airport
(25.0 km)
Airport: San Jose International Airport
(51.6 km)
Train: Santa Clara Station
(49.8 km)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
6
Ground Floor 2 Queen Room
2 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Towels
Microwave
Check Availability
5
Ground Floor King Room
1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Towels
Microwave
Check Availability
4
Accessible 2 Double Mobility Accessible Roll In Shower
2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Microwave
Private toilet
Check Availability
5
1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator
1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Towels
Microwave
Check Availability
5
2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator
2 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
TV
Towels
Check Availability
4
1 Queen, Mobility Accessible, Roll In Shower,
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Towels
Microwave
Check Availability
Hide Room Types
Guest Reviews(93)
3.1/5
Verified Reviews- Cleanliness3.1
- Amenities3.1
- Location3.1
- Service3.1
Anonymous User
April 18, 2022
There is a place to stay here!
Original TextTranslation provided by Google
Beatriz
June 10, 2024
The room was dirty. TV and lights didn'work. No ventilation in the bathroom and the list just goes on.
Marieselda
May 29, 2024
Room was fine but maybe st of the time there was no one in check in and surface . We have never had this situation before. That service was a D in our experience. As we had to go several times several times to get service.
Erika
May 21, 2024
Front was friendly. However there was no hot water on one of the days in the morning that we stayed there.
Annette D
August 14, 2024
The bed was actually very comfortable. My husband and I only needed it for one night since repairs were being done on our house. The staff was very friendly and helpful. Laura recommended a place to eat within walking distance that was very good.
Brown F
July 26, 2024
The hotel rooms for both my family and the friends that we traveled with were both unacceptable dirty and unmanaged with a number of broken, dirty, and unsanitary items. The refrigerator was filthy it had tissue, hair, and a pool of standing water at the bottom with a broken pen floating in it. When the staff (women in plain clothes) came to fix the TV which wasn’t working she used one of the rooms hand towels to wipe it down as she said they didn’t have cleaning supplies ( I asked for them telling her I would be willing to clean down the room myself if she could send over the supplies) she dipped the towel in the dirty water at the bottom and proceeded to wipe down the refrigerator, microwave, and dresser. Keep in mind there were only 2 hand towels in the room and she never brought more each time I asked I was told they were short on towels and that they were being washed. Room had no smoke detector, door was broken, ironing board was broken into 3 pieces and was unusable, lights were falling out of the ceiling, blankets had cigarette burns and what appeared to be some type of glue stuck all over them. This stay was our first at this location the stress was very draining and not our normal Best Western experience.
Yarelin
April 15, 2024
Too noisy during the night but staff was wonderful and very accommodating to anything you needed
Mara
April 13, 2024
Laura was so sweet and nice at check in. We were the first ones there so she gave us options on which room we’d like better which was very sweet! It looks like it was in the middle of remodeling so some areas looked nice but definitely needed a new paint job on the interior. It was quiet and comfortable. Location had a few homeless lurking about but overall stay way nice. Got the job done!
Leigh Anne
April 13, 2024
Really nice staff! Renovated rooms.
Property Policies
Check-in and Check-out Times
Check-in: 15:00–23:00
Check-out: 08:00–11:00
Front desk hours: 24/7
To check-in, contact the property 1 day in advance
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, extra beds can be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds are not included in the total price. For details, please contact the hotel.
Breakfast
TypeContinental
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Number of Rooms: 41
Welcome to SureStay Hotel by Best Western Santa Cruz
Centrally located in the heart of Santa Cruz, our hotel offers great customer service and clean rooms at a reasonable price. Just minutes from the beautiful Santa Cruz Beach Boardwalk and the Wharf featuring restaurants, shops and more. For families visiting the University of Santa Cruz our hotel would be a perfect choice to be able to take a stroll at the shops, dining and events offered at the Santa Cruz Downtown.
Walk to the County of Santa Cruz building or take a short drive to The Mystery Spot. Make your business or leisure trip relaxing and enjoyable with easy access to some of northern Californias most sought-after retreats, from charming Santa Cruz wineries to the giant redwoods of The Forest of Nisene Marks State Park and Henry Cowell Redwoods State Park. Business travelers especially enjoy the prime location of our property. We are just 35 miles from the Norman Y. Mineta San Jose International Airport and 70 miles from San Francisco International Airport.
Relax or take a dip in our outdoor heated swimming pool. Our 100% smoke-free property features spacious rooms with complimentary wireless high-speed Internet access, free local calls, and free parking. Guests start their day off right with a complimentary continental breakfast served daily.
Book your next Santa Cruz visit and stay at the SureStay Hotel by Best Western Santa Cruz today.
Services & Amenities
Most popular business facilities
Private ParkingFree
24-hour front desk
Wi-Fi in public areasFree
Golf course
Fax/copying serviceAdditional charge
Show More