graceymeiwilsherw
August 30, 2024
They messed up our booking and did not even inform us before we arrived, they told us they have over booked and could not accommodate us the room type we booked so we had to separate from our friends into two rooms, imagine if we turned up with children this would have been a disaster, the old lady working there was soo rude. The aircorn in our room did not work we asked several times for someone to come and check and get it working no one come, they are very under staffed. our room was like a box room was tiny could not even walk around the bed, we decided to check out and find another hotel. They even cancelled my friends booking 2 days before we was meant to arrive, she tried contacting hotel and they was no help at all, she then had to find an alternative hotel after having this hotel booked for nearly a year, over all very dissapointing.