Hotel El Descanso

Totally scam. Don’t go there.

A hotel above two restaurants a block away from the main streets. There were some small critters but otherwise good bang for buck. There was a ceiling fan with 3 settings. My toilet seat did not have the cover though.

Be Warned: avoid this hotel, the room amenities presented by expedia.ca, are misleading, and are often not provided by the hotel. The hotel will not provide any customer service to resolve the issues, and they will not refund you. Expedia.ca needs to revise their listing info because the room info they are presenting is misleading. I know since the past two years, I have booked several stays on expedia.ca at hotel Descanso. My most recent reservation for Jan 21, for a single room, the online room info clearly displays: one twin bed, private bath, city view, ceiling, fan, free Wi-Fi, 32 inch LED TV, and cable channels. These amenities were not provided, which is misleading and unacceptable. Worse, the hotel management made no effort to resolve matters, despite being a repeat customer. And so I declined to stay, and the hotel refused to refund what I had prepaid online for the accommodation. In fact, only a few rooms actually have a city view. Most of the rooms are located off the noisy second and third floor corridors, with no city view, and no fresh air, and are hot, and insecure. The 32 inch LED TVs tend to be cheap old models, often the remote controls do not work. The cable TV system was not functioning, and another hotel guest told me that the cable TV had not been functioning for several days. The hotel amenities offered on expedia.ca are not in fact provided by the hotel. So I urge ******* customers to not reserve this hotel. Regards, Webster, Ontario, Canada.

Pros: Strong wifi. Bearable for a night or two. Cons: Little insects (baby cockroaches?) in the room at night. Small room. The ceiling fan's switch cord was broken so it was always on with the room's light. Room with window facing the corridor, not outside like the internet photos. Uncomfortable and short mattress. No english speaking staff. No hangers.