SpringHill Suites by Marriott Hotels in San Jose

Upon arrival, the shuttle was parked in the entrance driveway so we had to park in the alley and haul our luggage through the parking garage - no assistance from Marriott staff and no luggage carts were staged to make this task easier. I am an Ambassador elite member and should have been given complimentary water at checkin, but no water was offered. We were also not able to access the enhanced internet during the two days that we were at this property. The login screen said the information I entered did not match the hotel’s registration information. Marriott management was totally unresponsive in addressing the problem and Marriott IT (somewhere in Canada) was unable to help - my call was “dropped” after a few minutes. There were no USB connections for charging phones and the electric plugs provided by bedside table lamp was loose fitting and non-functional. I had to unplug the hotel phone to use the wall receptacle for charging my mobile phone. I did like the layout of the room but did not like the use of opaque glass on the doors that separated the toilet enclosure and shower enclosure from the bedroom area. These doors allow light to enter the room at night which may disturb anyone else in the room who is sleeping. The hotel “restaurant” is a seating area near the bar and the bartender was the waiter; the “kitchen” was behind a wall and not visible. We were unable to get coffee from the “restaurant” or bar in the evening - there was no way for bartender to make fresh coffee. Our experience at this Marriott property is not what we expect from Marriott and our stay here was a huge disappointment to say the least.