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Room 1517 was very clean and comfortable. Housekeeping does a good job. Temperature controls are very easy to change and there was a refrigerator, coffee maker and a complimentary bottle of water. I love using the Marriott app to get my room key on my phone and bypass the front desk. It makes things very convenient. This hotel is a short walk to the Convention Center VTA light rail station that I was able to use to travel to and from the San Jose Airport. One issue I noticed though is that the in-room safe was not bolted to the cabinet. Anybody can literally just pick it up and carry it out of the room (which basically defeats the purpose of safe).

I’ve been coming to the San Jose Hilton for years. The breakfast is top quality and generous portions. The serve is second to none. Horacio gives the best serve and after the second time dining he remembered me. He also remembers what I like and always goes above and beyond. Horacio Is on of the reasons I only have breakfast here. Is awesome

I stayed at the same hotel for the second time three years after the epidemic, but the name was changed and the service was even better. In the heart of San Jose, next to the University of San Jose. Breakfast was very good.

At check in I asked for a room on a high floor, he told me he did not have any, but don't worry theres no one above you. which clearly there was, I could hear them walking and stomping. No problem , they were quiet after 9pm. The room was clean and decent enough, until it was morning and time to take a shower. No hot water. they were nice enough to move me, but I ended up forgetting a small canvas bag in the old room that completly dissapeard. the front dest person said nobody had been in the room but there was a luggage tag in the trash that was not mine and my little bag was not there, as it was the only place I could have left it. Would I stay agian, probably but I'd make sure I have hot water before unpacking, since moving rooms in a rush in the morning caused me to leave something behind, yes I know that is my fault, but the item should not have dissapeared.

The girls at the front desk are very talkative and friendly. The downside is that the sofa bed is very uncomfortable. On the day of check-in, I was catching up with the room next to the party, and it was a big night! ! !

First off, I am a Hilton Gold Honours member, so I like the brand. We were a family of 6 on a west coast road trip and had been staying at a mixture of Hilton properties and some individual hotels. We were booked into stay in two rooms for a stay of 5 nights here but left after two and even that was too long. The guy on late night check-in was more interested in watching streaming on his mobile phone than delivering anything resembling customer service. You have to request for rooms and towels to be refreshed, we did but still did not get this done over the time we were here. Breakfast was included in my rate, don't bother with plastic plates, knives and forks to go with wholly unedible plastic food. The hotel has no bar, it has a pool that seems to be in the shade after 10am and resembles a location for tech workers to use as a short-term base. It is a soleless place and best avoided as it seems to have taken the sole from the staff that hang about there.

The room can be, if you feel bad, you can find the service desk to replace it after entering the door and before moving anything. In general, the facilities are good and the service is OK (don't compare with the high domestic standards). The surrounding University of San Jose can walk around, there is not much dining around (or not more accurate), but you can go to the airport to find something to eat

Even during COVID-19 -- Marriott Residence Inn was a great stay! I always prefer to stay at Marriott Residence Inn when I travel -- because these rooms are ”mini condos” with bed, kitchen, living room, and laundromat. This stay was different -- I just wanted to have some quiet time from family during COVID-19. I'm on Weight Watchers -- so being able to bring + cook my own food worked for me when I didn't go out to eat. I was fortunate to get a room on the end -- so it was quiet which I liked. Usually this hotel room has plates, pots, pans, utensils -- all that you need in a kitchen -- but it was all taken out. I was glad to use my own plates, pans + utensils. Better safe. If I needed anything - hotel staff was just a phone call away. The hardest part was parking -- it was packed because we couldn't go anywhere during COVID-19 shutdown, even beaches were closed.

Fortunately this hotel is remedying some of its issues--an awkwardly laid out first floor and a pretty average buffet-style breakfast. In its favor is its great downtown location, spotlessly clean facilities and excellent bedding. My TV had tons of channels and worked very well. I enjoyed the Crabtree & Evelyn toiletries and my room was quiet and comfortable. Staff went out of their way to assist however possible. Yes, the homeless are on the streets, but I was never approached or made to feel uncomfortable or unsafe. I walked everywhere and enjoyed great area restaurants. I would definitely stay here again.

The room is large, there is kitchen and bathroom, wet and dry separation, very good; not far from Apple and Google, breakfast is an ordinary American breakfast, more common, parking free