AC Hotel San Jose Downtown Reviews

The hotel in general is good. It near the food street (square).

warm welcome rooms are clean and well equiped we used business area that was very convinient

I won't say that the hotel is bad, but it's ok to stay. I paid when I booked, but when I checked the bill, I found that 2,000 USD was overcharged, and it didn't match my order amount. I don't know which front desk intern made a mistake or it was intentional. For more than a month, the hotel and Ctrip didn't solve this problem for me. I complained to Marriott but they didn't respond. They didn't know the reason when I asked. I communicated with them countless times. It was such a waste of time. This is the first time I write a bad review. It's really bad.

The distance is OK and the environment is good Environment: OK

Very good service

The breakfast is terrible, there are only two choices, and the taste is not good. After staying for a few days, the room was not cleaned one day, and the service was mediocre. Overall the price/performance ratio is not high.

Very nice hotel, the location is also good, in the urban area.