Cahal Pech Village Resort

Beautiful resort at the top of the hill close to the ruins. Beautiful pool and cabanas. Food is great especially the cheesecake!

My family and I had a terrible experience at this place. We were charged nearly $300 for a single night, only to be placed in a substandard and sleazy cabin. The air conditioning was not working, and the staff was aware of the issue beforehand, yet they still placed us in the cabin. The shower made alarming noises and the hot water was scalding. We reported the AC problem twice, only to be offered a standing fan as a solution. When you pay for a room with AC, YOU EXPECT IT TO WORK! After just half an hour, we requested a room change, preferably in the main building, due to the issues and the inconvenient location of the cabin. Instead, we were offered another cabin further down the hill, closer to the noisy roadside. We insisted on a full refund, but the staff was uncooperative and offered only a 75% refund (pure nonsense). It was only after we threatened to involve the police that they finally provided a decent room in the main building (which was available the entire time and when we asked them why they didn’t just put us in this room from the start, they couldn’t even give us an answer). The cabins should not be rented out in their current condition; they need serious renovation. Despite the nice views, I would never return and strongly advise against staying here.

We stayed in one of their family bungalows which included two rooms and two bathrooms connected by a small patio area. Rooms were adequate. Views were incredible and we were told the best in the area. There are two small pools on site. The restaurant on site was convenient for dinner when we didn't want to go into town. Staff was very helpful and friendly. You will need a car to get to downtown San Ignacio as this hotel is very high up on the hill; it's a short drive to town though. There was a very large tour group of teens and parents staying when we were there but we didn't mind so much as we were out and about most of the day. Would recommend this as a very well priced option when in the area.

We purchased a package that included tours, meals and accommodation in Cahal Peche and Caye Caulker. We stayed at Cahal Peche 4 nights, every night we had big problems ordering our meals as none of the staff were aware of how much the package included. Every night we had a different waiter with a different answer. In the 3 rd night we ordered exactly the same meals as on our first night. The waitress couldn’t get an answer on how much we could spend on our package, but had ordered our meals. We waited so long for her to sort it out, our meals were stone cold. Then she told us we had spent too much and gave us a bill. We lost it, the manager came over and apologised and said we could have our drinks for free, guess what, the waitress made us pay! It was a nightmare and really spoiled our time there. Then we go to Caye Caulker, we were to have the mid price room for 4 nights. Instead we got a dinghy, noisey room at the back of the hotel overlooking the garage, laundry and rubbish bins, no pool or ocean view as promised to us. I contacted the owner who said it would be fixed, all he actually did was tell me oh sorry and thanks for letting me know so we don’t book that room again. We were furious and this ruined our trip. Don’t go to Cahal Peche Hotel and definitely DO NOT book a package deal.

Loved out stay

Cabana smaller than advertised. TONS of insects. Didn’t feel comfortable when sleeping at night.