The Clancy, Autograph Collection

My husband and I stayed at the hotel from February 8 to 12, 24, and returned after traveling to Los Angeles. The second time we stayed was from February 16 to 19, 24. Encountered the same problem. Even though we prepaid the room fee, we were still charged a deposit of 199 US dollars when we checked in. After receiving the credit card reminder SMS, we asked the hotel, and the reply was that the system made a mistake and it should be charged 100. The second check-in still required a destination fee of 30 US dollars per night, which was waived after another negotiation. Because of the wrong deposit collection during the two check-ins, we found the front desk manager to report the situation. The front desk manager gave a bonus compensation of 59 US dollars, but it has been a month since I returned to Shanghai, and I have not received it. After negotiation, Ctrip said that the reward would be given only after the next check-in. After returning to China, I received a notice from my credit card that my credit card transaction was abnormal, so I immediately stopped using it and exchanged it for a new card. Two experiences, many bad experiences, I advise everyone to be careful when swiping the card when staying in this hotel. In addition, the destination fee of 30 US dollars per night is a big mistake, and it was slashed by foreigners.

I booked breakfast for 4 people in this hotel. But in the end, the credit card was charged for breakfast for four people. A total of almost 900 RMB. Then I called the hotel to complain and was transferred to the finance department. I called 6 times but no one answered the phone. It felt really bad. Do not recommend everyone to go to this hotel.