Palace Hotel, a Luxury Collection Hotel, San Francisco Guest Reviews
4.3/5
Very Good
119 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.1
Service4.1
Cleanliness4.4
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All reviews(119)
Positive reviews(18)
Reviews with photos/video(5)
Awesome stay(6)
Negative reviews(1)
mattinlondon
Superior Two Double Room
Stayed in Aug 2024
Travel with friends
4 review
4.7/5
Amazing
Posted on Sep 15, 2024
big hotel but it's lost its glamour since the pandemic. still quality service + Japanese toilets a huge plus!
Anonymous User
Superior Two Double Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 31, 2024
The best hotel in SF, close to everything
Nazir
Superior King Room
Stayed in Nov 2022
Travel with friends
44 review
3.5/5
Posted on Dec 28, 2022
Vallet parking is 73 usd /night. Nowhere written, be careful while choosing this property.
Will Miao
Superior King Room
Stayed in Feb 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 8, 2025
I came to a meeting with my colleagues from the company. The hotel is located in the city center and the room is larger than I expected. The surrounding area of the hotel is also relatively safe.
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Guest User
Superior Two Double Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 16, 2024
It was so clean and nice. There were plenty of towels and it was comfortable. Room cleaning was good, front desk response was good, and I especially liked having a bidet and shower.
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Panshi
Superior King Room
Stayed in Oct 2024
Family
9 review
2.7/5
Posted on Nov 28, 2024
A hotel with a very long history;
We encountered a continuous strike, and the gate was banging gongs and drums from morning to night, which scared the children;
We waited for about 20 minutes for Valet Park the next day.
If the local staff of Ctrip can update the dynamics in time or handle it in time, it can better reflect the service value!
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꿀맛인생
Superior King Room
Stayed in Dec 2023
Couples
1 review
4.7/5
Amazing
Posted on Jan 20, 2024
The hotel is very luxurious.
The breakfast space is especially beautiful.
The rooms are also clean.
The staff are also friendly.
The hotel also has a convenient Ghirardelli store and a bar.
The swimming pool was small but convenient to use.
I think I will use this place again next time :)
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6/9
Guest User
Junior One Bedroom King Studio Suite
Stayed in Jul 2024
Family
10 review
5.0/5
Outstanding
Posted on Aug 27, 2024
Luxury hotel, as high-end as ever. The surrounding security is better than before.
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Guest User
Superior King Room
Stayed in Nov 2023
Business travelers
1 review
4.7/5
Amazing
Posted on Dec 18, 2023
The location is very good. BART and the bus station are just outside the door. The dome restaurant is very beautiful and suitable for taking pictures. The sanitation is good, but the wifi is charged (the only bad thing about the sanitation)
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Leicester Man
Deluxe King Room
Stayed in Feb 2023
Solo travelers
35 review
3.5/5
Posted on Apr 8, 2023
A hotel with a long history, the public area perfectly preserves the grandeur of the past, but the rooms... are more like the bedrooms of palace servants? The room was clean and tidy, but not "palace".
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6/20
Guest User
Superior Two Double Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Good facilities, good environment
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이으이응
Deluxe King Room
Stayed in Aug 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 5, 2023
The location is great, near Union Square, and all the staff are nice and friendly.
The room is clean and reasonably spacious.
I don't speak English, but there was no major problem with language communication.
I gave a tip of $10 each to the person who moved my luggage and the cleaning teacher.
By the way, the person who moved my luggage willingly took a picture of me, who was alone, so I liked it even more!
The streets outside here aren't bad, but villains roam around often, so be careful.
For reference, since San Francisco 9.4 was an American holiday, there were not many people and it was very dangerous for an Asian woman to walk alone, especially at night!
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zzzzz12341234
Superior King Room
Stayed in Dec 2023
Couples
13 review
5.0/5
Outstanding
Posted on Jan 10, 2024
It's pretty good, but the room is in serious wear and tear.
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Guest User
Superior Two Double Room
Stayed in Jan 2023
Family
6 review
4.0/5
Very Good
Posted on Mar 16, 2023
The hotel is like a museum.
It's so old-fashioned and gorgeous
The location is also not far from Powell.
The check-in service is also great.
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Anonymous User
Superior Two Double Room
Stayed in Nov 2022
Family
1 review
4.5/5
Great
Posted on Dec 25, 2022
I checked out and waited for the car parked with valet in the 40th quarter.