Alyonin
April 13, 2025
A very unpleasant surprise from a 5-star chain hotel: I am attaching a photo of a dirty floor. It could have been attributed to human error, a sad isolated incident, but as soon as we saw it we asked to change the room, they changed it for us, and in the next one it was no better. And so 3 rooms 😂 in the end we waited for the floors to be washed, because it was important to me that at least there were no other people's hair lying around in clumps. It's a pity that I can't attach a video. I had to go with the maid and concierge to show the hair and dirt on the floor in 3 rooms, such a pleasure after 2 flights.
Pros: good choice at breakfast, cozy bar in the lobby, empty SPA area, although the sauna and hamam were barely warm, unfortunately.
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