Guest User
October 11, 2023
If safety is your concern when staying, this hotel may not be your first choice.
After checking into the room, two men and women in casual clothes suddenly opened the room door with a room card without any notice. They did not introduce themselves and said a few words about the purpose of suddenly entering the room. After speaking in a non-English language, close the door and leave. We immediately checked with the hotel, but the hotel said they had no way to view the CCTV. Then we notified the hotel reservation department via email to state the incident. The other party said that the hotel would contact us again to follow up on the incident. As a result, no staff offered to assist us before check-out. We had to report the incident to the hotel again when we checked out, and the final answer we received was from an outsourced staff member. This result is obviously not ideal. 
In addition, the room we checked in had not been cleaned yet, and the toilet was full of urine stains, which was terrible.
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