Travelodge Saltash

Saltash Travelodge My family and I arrived at just before 10pm. On the door was a notice to press intercom to contect to reception. Pressed 20+ times. No response. Noticed on a scrappy piece of paper a number to call to contact reception.  All 4 members of my party called several times. We were joined outside by another customer attempting to check in.  They repeated the above two measures in an attempt to contact reception.  Nothing. After 30 minutes of standing outside, some existing customers returned from a walk and let us in.  The desk wasnot manned. We attempted to call Travelodge Customer Services, only to be informed that it shuts at 10.30. Both parties spent the next 30 minutes ringing the supposed contact number. At 11.00 pm someone showed up and said "yes".  I explained what had happensd, only to be quizzed on if I had pressed the intercom and called the number!  When he tried to call it, it also failed to connect.  His response 'faulty phone', no apology.  When I asked why he had not been at the desk he replied, 'doing your room'.  My room was paid for from 3pm. I am disgusted.

3rd visit to this hotel and still the same fantastic staff! Clean room and service with a smile. Wish the food outlets would empty the bins not a good look for the hotel. Outside needs tidying up but that’s the only negative. Great budget hotel

This was our only second stay at a travelodge. The first time wasn't a great experience, and this one wasn't much better. We couldn't find fault with the reception staff who were very helpful and accommodating, but the travelodge itself was very rundown and in a state of disrepair and in need of much attention. There was litter everywhere in the car park. Litter bins which were located at the front end were bursting at the seams. Our room was clean but there was rips in the furniture. Unfortunately the walls , the bathroom etc looked worn and very tired. All in all the whole place looked something out of an apocalypse. (Really wish we remembered to take photos)..

Hotel was ok for what we needed it for, problems where, no net curtain at window, so we could see into the room opposite us, person in bed during day, so we had to keep our big curtains pulled all the time we were in the room, also there is nothing in the close proximity of hotel , ie no restaurants or pubs to get decent food , there’s good ole Costa, Burger King, Subway, or Greggs.

We chose the hotel because that was the closest option after working at the festival. I knew that Travelodge is not equal to a Hilton, so I was not expecting anything extra. Check in was fine, nights staff were friendly. Corridors were a bit dirty, and old. Room was clean, but I would think twice about the layout of the room. Why there is no socket by the bed, but only by the TV? 😕 No handtowel in the bathroom. Parking was free. Overall it was fine, if you just want a clean bed and a shower.

The cleaning staff Just need to pay attention to the sinks to make sure it is not clogged and make sure toiletries are replenished