Salisbury North Bishopdown

Very convenient location but the restaurant next to the hotel is certainly not up to the standard expected. Fortunately the hotel is near to the Centre of Salisbury and you can easily find a good restaurant for dinner there

Facilities were great, breakfast excellent, welcome rather cold

We were attending a wedding in Salisbury as a family of six. We chose this Premier Inn based on location and pricing, as we needed to stay for 2 nights. I was a bit put off by the negative reviews I'd read beforehand, although these seemed to relate more to peoples dining experiences, and we only really needed to use the accommodation as a base. My conclusion; This is a no-frills, slightly tired Premier Inn. Our rooms (we didn't go for the upgrade) were clean and functional, although the bathroom extractor fan in our room didn't work. Our air-conditioning also appeared not to be working, but I was quite happy that the windows opened (the website says they don't) to allow fresh air in. I don't know if this would be sufficient if the weather was warmer. Staff were polite and efficient. We only used "The Social' for a drink before we went out to dinner. It was very busy with what seemed to be people taking advantage of the meal packages. The surroundings were pleasant enough, but the food for the price point looked very basic, and I did overhear the serving member of staff telling some diners that there 'could be a bit of a wait on food'. This was at 6.45pm, but it was Bank Holiday Monday. To conclude, you get what you pay for, and I'd stay again if I needed to. I wouldn't, however, eat there as there are lots of lovely alternatives in Salisbury itself. Tips -Grillado is a wonderful family-run Italian restaurant in the town, which is worth checking out Amesbury Taxis (Stuart) are a reliable, competitively priced transport option There are vending machines in the hotel stocked with water, fizzy drinks, crisps, chocolate etc. if you need snacks, but these are on the pricey side

The Good point about Premier Inn's is the Premier Plus Rooms and Bishopdown has been recently refurbished. The reason for the poor score was the poor service, which the staff claimed was because of understaffing. Premier Plus rooms should have water bottles supplied as Standard. None supplied and when this was pointed out at reception , answer yes you should have water bottle and they would into it. No water bottles supplied. Chef at breakfast couldn't keep up supplying hot food so you got different parts of breakfast at different times or none if you were too slow. Could list more problems but staffing needs sorting.

I feel a little mean leaving two stars. Please allow me to explain and I do hope that the management of the parent company of Premier Inn rad this. Firstly, the positives: The car parking is free and I find it particularly annoying to have to pay which is clearly profiteering from the hotel. 10/10 here. Check in was relatively painless although the machine did not work. The receptionist telling me that it is on the blink did not help since you would expect it to be fixed. I booked as a corporate booking and thought that the rate was a little steep although I do live up north so perhaps my expectation was a little out of kilter. The room is as expected and all of the room amenities were there including a kettle and coffee machine (lovely) and I did get my good night of sleep as promised. The desk was adequate to work at. However, I feel somewhat seen off through being sold a dinner package. There was some selling at the reception in respect of having to book in order to secure a table. I went into the restaurant at the appointed hour and it was very noisy due to a corporate Party shouting away due to the acoustics. This is really nothing to complain about since they were just doing their thing. I took a table close to the kitchen and ordered my two course special including chicken goujons and Bolognese rigatoni. So far so good. It was just awful! While the prices appear reasonable I had a view of the “ping cuisine” where everything is just brought in and heated up (perhaps the burgers are cooked) and the quality of the food was just enough to sustain a human being. There was just something about the chicken goujons highlighting that they were the cheapest product that could have been sourced by Premier Inn and the same goes for the pasta dish. If you want a better experience, then consider the garage within walking distance that has a Marks & Spencer food offering where you could bring something back to your room such that the whole experience would not be spoiled. Or Deliveroo.

Restaurant staffed busy inexperienced youngsters. No evidence of much needed supervision. No problems ordering, but arrival of food was snail paced. Dessert did not arrive after 25 minutes of ordering, so I went to a local M&S to get Dessert. Clearly better to get your own food from M&S than be playrf with by no Service. Disgusted!