Anonymous User
August 26, 2024
The quality of the hotel is very poor, similar to local motels, and security is very poor. Hello! This hotel is so bad!
1. Security needs to be evaluated. The check-in staff is a window like a bank staff. Only ID cards can be used to enter, and no one has contact with the guests;
2. The room door had been violently damaged and there was no safety door lock;
3. In the non-smoking area room, the smell of smoke in the entire corridor room is very strong, suspected to be the smell of **;
4. The room we were given was 150. If the corridor door was broken, we had to push hard to get in. If we couldn’t get out, we had to ask someone to open it;
5. There is no water in the wash basin;
6. The smoke alarm is broken and will scream every 30 seconds or so;
7. There were cigarette butts everywhere on the sheets and carpet;
After we entered the room without touching anything else in the room, we called the staff on duty and asked to check out.
See attachment for some responses;
Our demands are:
1. Check out in full
2. I searched for accommodation for the whole night and asked for compensation for the car rental and gas expenses from the hotel to and from the city;
3. Compensate losses according to consumer requirements;
4. Reserve the right to further pursue liability;
See attachment for details
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