St Michael's Manor Hotel - St Albans

Xmas evening with friends night out. Had a lovely night with a soul singer which would have been a 4/5 evening apart from the following - Were told upon arrival by 2-3 different staff that there would be no canapes or welcome drink, even though this was clearly advertised for the start of the evening before booking. A welcome drink and canapes were then brought out 30-40 minutes later! Were then told to purchase drinks from the bar to take to our table, so ordered a few drinks, plus 3 bottles of wine, which we were then told would incur a service charge (circa 15%) even though we carried the drinks from the bar to our table! We then purchased more bottles of wine later in the evening and were not charged a service charge for these! At the end of the evening I asked to speak to a manager to understand why this was. He told me there is a service charge for their staff to carry the drinks to the table (fair enough). I explained we had carried them and no staff were assisting us all evening and his response was just "Oh sorry about that", to which I replied "is that it" with just a glare and no response in return! My advice is to be aware that the staff are not fully aware of what is going on and to be vigilant and mindful of the price you are being charged at the bar, as these service charges will soon add up and obviously should not be getting added!

Absolutely fabulous hotel! It was beautifully decked out with tasteful Christmas decorations, gorgeous Christmas trees and festive wreaths and fabulous illuminated figures in the welcoming foyer. As for the staff…….. Roberto, manager, was one of the best as were his reception staff, Ellie and Lara. So helpful and cheerful. Don’t ask what could be improved because it was the BEST!

I had a amazing time here having afternoon tea for 2. It was our first time coming to this hotel and my first time having afternoon tea for 2. The restaurant looks amazing with good atmosphere. the food was superb and very tasty. The service was splendid by Rigved. I will definitely come here again.

Very impressed with the afternoon tea for 2. From reserving the table, to enjoying the food and atmosphere was very easy and enjoyable. Our waiter RIGVED was very welcoming and explained everything to us as we have not done this before. He was checking back to see if everything was OK and needed any more tea. I would definitely recommend this experience to anybody.

Stayed here for one night in a Deluxe Garden View Room, Silver Birch. Lovely warm welcome from the girl at reception, really friendly and took an interest in what our plans were. Room itself so comfy, lovely bed and super bathroom hidden behind the wardrobe doors, great walk in shower. Had a drink in the bar and the young lad ( sorry didn't get his name) was great fun. We arrived for breakfast just at 10am. My husband had an omelette which he loved. I had avocado on toast, poached eggs were very overdone and avocado was tasteless but the buffet was great, we didn't let it deter from a great stay. Having stayed at Sopwell house a few times, we now have a new favourite in St Michael's Manor. Give this place a go, you won't be disappointed.

Having been born and brought up in St Albans, moving away as an early teenager and joining the RAF travelled and lived all over. Been back " home" several times but not for over 20 years and getting older it was a nostalgic return. I had high expectations from the hotel, knowing the area really well. St Michaels Manor matched those expectations. Service and attention were superb and the garden room leading down to the lake was lovely. An emotional and nostalgic return to my home town enhanced by a lovely stay at St Michaels Manor.