Marabou Resort

Out of the 37 countries I’ve visited, this hotel ranks as one of the worst experiences I’ve ever had. From start to finish, it was riddled with poor service, lack of basic hospitality, and overall neglect. Upon arrival, there was no one at the front desk. When someone eventually showed up, we had to ask for every single detail — nothing was explained, not even simple things like breakfast time or location. The room itself was full of insects; I was literally awakened by a spider crawling on me. The shower head was broken, and the bathroom floor was so poorly maintained it felt unsafe to walk barefoot. Housekeeping was nonexistent. Even after hanging the “please clean the room” sign and being out all day, we returned at 4 PM to find it untouched. Requesting fresh towels became a frustrating ordeal — I had to speak to three different people before someone finally responded. When the room was eventually “cleaned,” it consisted only of emptying the trash and replacing towels. Toilet paper wasn’t even restocked — I had to request it separately. Breakfast was disappointing and served in an area that reeked of sewage. The food was underwhelming at best. Cocktails were watered down, lacking any real alcohol, and the lamb chops were laughably tiny — smaller than a 50-cent coin. My salad consisted mostly of lettuce, with a few slices of cucumber, tomato, and some dry, hard meat. It took over 30 minutes to arrive. Customer service was inconsistent. Only two staff members — a cheerful woman and a kind man who served us dinner — showed any warmth. The rest were cold, indifferent, or downright rude. One server, a Nepali man in the restaurant, brought our drinks without glasses or straws and made no effort to assist further. It’s a shame, because the location itself is beautiful. But behind the façade lies a deeply disappointing and frustrating experience. I would not recommend this hotel to anyone — it’s simply not worth the stress.

Hello, I am at your pool and I appreciate that you offer lounge service, but unfortunately I have not been noticed by any waiter for some time, although I have tried to get their attention. I have been waiting for quite a while and this affects the overall experience. Please take action on this. Thank you!

If you are looking for a hotel in Brașov for relaxation or special events, Marabou Resort is the ideal choice. Located in the heart of nature, it offers mountain accommodation in an elegant and peaceful setting. The rooms are spacious and comfortable, and during the summer, you can enjoy a heated outdoor pool. The Italian-themed restaurant serves delicious dishes, while the terraces are perfect for enjoying a drink in the open air. Ideal for weddings, corporate retreats, or weekend getaways, Marabou Resort combines elegance with the beauty of nature. Highly recommended!