Mieko & Ming
May 18, 2025
The hotel's location, facilities, room size and cleanliness are all satisfactory.
However, I clearly only booked one night on trip.com. When I checked out the next day, the front desk told me that I had booked 2 nights and insisted that I could not get a refund. It was totally unreasonable. In the end, because we had to move on to the next destination, we had to leave the room card and left. The 50 deposit was withheld and I don’t know if it can be refunded. I am still surprised at the information gap between the hotel and trip.com. After all, I have been using trip.com for nearly 10 years and have never encountered such a problem. I feel like Marriott Hotels is deliberately deceiving foreign tourists!
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