Embassy Suites by Hilton Hotels in Rosemont

I always book here even if it’s more expensive because they have the best team of people there who have helped me travel with ease on a regular basis so so much. I was in a wheelchair for a while and they were the only hotel who has staff that went out of their way to accommodate me and treated me like family. Andrea Dina and Joe are the best people I’ve ever had at any hotel stay. My very first stay at this location was because they had larger rooms but I went back over and over because of just how well they treated me during my first stay. I wasn’t treated as a burden and they didn’t leave me alone to figure anything out even before I got through the doorway Dina was there to get me through and my very large luggage as I rotate multiple times a year living in South America 50% of the time. She was so friendly I ended up calling her my Chicago mom. Andrea and Joe at the front desk were just amazingly nice (which isn’t common in a large city at an airport convention hotel) they helped me print out Covid and travel documents I needed and brought them to my room because I forgot them and wouldn’t have been able to fly without those documents. Dina got me up to my room and even helped me unpack what I needed for the night and made sure I securely could get into the bed and she picked me up the next morning without me calling them ahead of time she asked me my flight time and said she would handle it and be there to fetch me on time. She made sure I got my breakfast bag and loaded me up onto their shuttle all in perfect time never making me feel like a burden even though I knew how far out of their way they went for me. Every stay has been the exact same or better as they noticed the progress with my health and walking. I just can’t say enough how much I appreciate that team. This stay a friend came with me and he loved how they remembered me a received me as you would receive family you haven’t seen for while so he was impressed and also my mother was impressed the two times she stayed there also. This stay they had construction on the restaurant which is very good as I tend to order room service a lot they have a happy hour even though I don’t really drink but it’s just a generally friendly warm environment the staff bring to that place that make it a hotel that you return to even if they don’t have the cheapest rates for the airport stays. They have a great team and their management needs to know that. I don’t normally write reviews or go out of my way to write a note to a corporation about staff but I have for this team at this location they are just great and deserve recognition!