Hotels with Rooftop Pools in Reno

"As we flow in, we arrivedd around 7pm , checked in and had some dinner. It was fine. As we were walking around trying to get acclimated with the hotel. We were approached by a security officer named Rose. She really told us we were on private property and if we were not to be gaming, we had to leave the premises. We were also shocked by her demeanor and unprofessionalism that we were stunned. As we were walking away, I went back to speak to her again and asked downstairs one of the pit bosses or her name. As I described her, he mentioned her name is Rose. I asked if he could call her down for her to come discuss what had just taken place. I mentioned to her that we were hotel guest and that we had just arrived and we're getting acclimated and that we weren't there doing anything wrong. I asked why she had asked us to remove ourselves from the property . She told me she owed me no explanation and she was not going to give me an apology. I then asked her for her name and she said I don't need to give you that either. She was rude and unprofessional. She then turned to walk away. I'm sure all of this is on camera. I then saw her speaking to another man later. It was her boss Matt. He was more for professional I waited to speak to him and explained what had happened and how really she had us address for other couples. Sad thing about this story is as we were explaining this to other employees of the hotel they all mentioned that Rose has a reputation for being rude and unprofessional. So clearly this was not the first time for her to approach people and act so unprofessional. I'm not sure if this was done because we were all Latin. But either way it was unacceptable and no one should treat customers that way. it ruined our whole weekend and we really didn't have a good time. This was our first time flying out to the Reno hotels and we were hoping to come back again, but after this visit, we will no longer be returning to the Cesar Reno hotel."

"The beds and pillows were very comfortable.  However, the bathroom had not been cleaned properly, as there was hair and soap residue everywhere.  The bath tub had no grab bars and you had to get all the way in the shower to turn on water.  There was no shower mat to help keep you from sliding (remember, no grab bar).   No shower caps or lotion.  The restaurant was a very pleasant experience, both the staff and food were great! We would stay again, because it is very convenient and close to the train station, which is how we traveled to visit a relative who was celebrating his 75th birthday."

"This is the best time to stay in a hotel in Reno. The hotel room is large and new, and there is no unpleasant smell of cigarette smoke. The hotel buffet is reasonably priced. Although there are not many types, it is fresh and delicious! I will go to this hotel again when I go to Reno again!"

"This is my third time staying here. I have been in the North Wing, West Wing and the Peppermill Tower. Staff are always helpful and I'm really a guest there for the Spa Toscana, which is first rate. I have never spent time on the gambling floor. I recently ate at Romanza and was quite impressed with the level of service and quality of food. If you can find a good deal on the web to stay here, grab it. Even if its in the West or North Wings, which are bit far from the amenities, but more reasonably priced. The outdoor pools are also really excellent."

"The room was easily accessible and smelled nice. I found the location to the amazing breakfast restaurant quite useful."

"The place was kind of loud.  Also, the Trip.com app *clearly* stated that there would be no additional fees upon arrival. BS. There’s a $45 resort fee and you’re stuck paying it. I raised hell and got the $45 refunded by Trip.com"

"The transportation is very convenient. Whether it is from the airport to the hotel or from the hotel to other places, it is very convenient to transfer the high speed I80. In addition, there are more places to eat next to the hotel. If you want to eat Chinese food, it is recommended to go to 110, drive is also very close, next to the hotel. There is a stadium and the walk in the past is very good! The service facilities in the hotel are also good, there is a gym!"

"It's quite clean. It takes too long to refund the hotel deposit. It takes a month. I didn't have parking but I was charged a parking fee of 14 US dollars."

"The room is very clean, the space is spacious and clean, the attitude of the counter staff is also very good, any questions or needs will be patiently answered, next time you come to Reno, you will come back again."