Guest User
July 30, 2025
Overall, our stay at the hotel was very pleasant. The rooms were clean, the location was great, and most of the people staff were friendly and professional. However, unfortunately, one experience negatively affected the overall impression of our visit. One of the staff members serving breakfast responded to our polite questions in a very passive-aggressive and dismissive manner, repeatedly saying “One moment, please” with a visibly irritated attitude. It was disappointing and made us feel uncomfortable. Such behavior really took away from the otherwise enjoyable experience we had at your hotel. I strongly believe that proper training in customer service, especially in how to approach guests with kindness and a welcoming attitude, would make a significant difference. Thank you for your hospitality overall, but I hope you consider improving this aspect for future guests.