Scottttx
May 10, 2023
The "hotel" itself is very comfortable and the room has a huge terrace! The service staff at the front desk and restaurant are very nice. Because it is in the college area, it is very quiet. You can walk to St Pietro Cathedral in 15 minutes, and there are many buses nearby to major business districts. It was also very convenient for the hotel to help reserve a taxi. Going to the airport just avoided the congestion in the city center and the journey was smooth.
There was a problem with the trip.com platform and the hotel was not notified that I had already paid, causing me to pay again at the hotel. I was charged repeatedly and it has been nearly a week and it has not been refunded yet. I don’t know what to do, the platform said that the hotel told me to wait 35 days! I can't understand this matter.
So the service part here should have been full marks, so I gave it half.
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