Le RÊVE de Naim Roma

Stayed in October for 2 nights good location close to good restaurants and all the shops

My husband and I booked this hotel and had to pre pay for it entirely back in June 2024 for our early December 2024 stay ($1900 USD for the week in Rome). We were not told that the hotel name changed and that the hotel was under construction prior to check in. We were also not given the same room that we had initially booked and saw in the pictures on the website. All of the pictures on the website were extremely deceiving! The hotel room had a bad odor, the AC did not work, and the hotel room was extremely run down. The pictures on the website did not reflect what the hotel was actually like in person. We were concerned for our safety and had hygiene concerns. The hotel staff bringing our luggage up were foreign and not in a uniform. My husband and I ended up leaving 30 minutes after check into stay somewhere else because we had such a bad feeling about this hotel. The hotel staff offered us to change rooms but our experience was already tainted and we did not want to stay here. Needless to say, they would not refund our reservation given our valid reasons not to stay. Their customer service is terrible. Most hotels only take a small deposit 1-2 weeks before the reservation. They had us pay the entire reservation in full in June! I should have known this was a red flag right away. I’m really upset and hoping our credit card company will reimburse us. Please do not stay here.

Very nice location, Best area to close from everything. Easy accessible Will come back

Hotel location great. Hotel is great to. But there is no customer service at all. You can be yeled at front desk mostly by Federica if even she gave correct name. She is very rude and unprofessional. She doesn't care about any thing just rude and that's it.