Nicole_D
July 13, 2025
Very bad, very bad. If you compare it with the rooms of the 7 Days Hotel chain 10 years ago, it is simply a disgrace to the 7 Days brand. I got off the plane in the middle of the night and took a taxi to the hotel. It was already one o'clock, and the front desk had not completed the formalities at 2 o'clock. They actually gave the room to someone else for the three-person room they booked for two days, saying that they arranged a king-size bed room and emphasized that the room was bigger. I thought about it and had no choice but to agree. When I went to the room, I saw that it was almost impossible for three people to stand. I ran to the front desk to communicate again and left the two children in the room. The front desk was very irritable and changed a two-bed room. During the exchange process, I repeatedly emphasized to him that the room should be bigger, and it could be upgraded and charged. This time, I quickly changed to a two-bed room. I took the children and dragged the luggage to change floors. I almost fainted when I went to the room. It was exactly the same room type as the king-size bed room. After the two beds were pulled apart, people and boxes could not enter. The two children and I stood at the door, without hesitation for a second, and rushed to the front desk to ask him to change back to the original king-size bed room. It was two o'clock in the morning when I returned to the room.
There was only one socket in the whole room, and a table lamp was plugged in. I unplugged the table lamp and replaced it with a kettle. The kettle provided in the room had a larger hammer head, but the electricity in the whole house was cut off before the water boiled. The children were scared to tears. The room next door kept knocking on the wall, which sounded weird in the dark and scared people. The paper-pasted walls were thicker than the partitions in the room! I calmed down and prepared to call the front desk, but found that the phone in the room also needed to be powered. I couldn't contact the front desk, so I could only rely on myself to find the power box in the room. Fortunately, I saw an external power box in a conspicuous place at the door (it seems that power outages often happen). I pushed the gate and powered on. The electricity was delivered, and the kettle was completely boiled.
I booked a triple room for two people more than a month in advance, and paid the full room fee of about RMB 4,100. A child under six years old was charged an additional 35 euros per night. I didn't reserve the room, and I didn't get a refund even if I communicated to cancel. I don't know what's wrong with Ctrip. It actually promotes such a shabby hotel in a conspicuous place. I seriously suspect the front desk staff, who looked fierce, had a tendency to racial discrimination.
I couldn't stand staying in such a shabby hotel for the second night, so I forced Ctrip to find a room to change. Fortunately, Ctrip's customer service was very helpful, and they changed a very good room and comforted me. I give a thumbs up to Ctrip.
Blacklist BEST WESTERN forever!
Original TextTranslation provided by Google