94Rooms Vatican Guest House - Vigliena

Centrally located with easy access to public transport, the accommodation provides helpful, friendly staff and clean, spacious rooms. Guests enjoy comfortable beds and good air conditioning, making it ideal for city exploration.

A lil bit of style over substance Location & aesthetic are great. Novel as it is 6 apartments that are a hotel; located in a block of residential flats. It was easy to check in & the instructions were clear. Finer details & customer experience leave alot to be desired. Firstly on checking in, you are advised that keys are on the desk & told "one is for hotel, one for room & one for main door" - that is pretty obvious however you need to figure out which key is for what. There are 2 similar square keys (& a circular key) - a colour code or even poster advising what key is for which door would be useful. The second issue was that my room fridge didnt work. Rome was 37 degrees. I informed the person via text in the morning & was advised they'd look into it. On returning (6pm) I had to reach out again to get an update as no one had followed up - Fridge was broken. I could really only buy water so nothing that needed to be kept in the fridge. It was so warm that I spent money buying bags of ice to keep juice that I wanted cold. I was actually v. disappointed in the poor communication, the fact that the fridge wasnt tested before & that there was no offer to compensate me for the ice (& thrown out hummus) purchased. On my last day by luck I saw a diff supervisor who was quite shocked & immediately went into the other flat & changed fridges & tested it. I don't know why this wasn't done the day I raised it. It seemed a little unprofessional esp given that you're eagerly reminded to leave the city tax in the room