Guest User
September 10, 2024
Very disappointing, this is not a hotel at all! We booked a room for two nights and booked two different room types due to lack of room types. When booking, there was no information that this was not a hotel but consisted of B&Bs at different addresses, and it could not be canceled! As a result, when we dragged our large suitcases to the hotel address at night, we were temporarily told that the room we booked was in another block! You can only go there on foot! ! ! And when I arrived, I found that it was a very old building with no front desk, no help, and even the other party couldn't remotely open the building's access control! So infuriating! Moreover, when booking, it was shown that there is an elevator. When I arrived, I found out that it was a room on the first floor underground, and I had to carry a large suitcase up the stairs! Totally does not fit the description! ! ! Moreover, the shower in the room is really bad. The water from the shower head feels like pins and needles. It is impossible to take a shower. The staff did not help to solve the problem. It is so rubbish. It is the worst place I have ever stayed! ! ! And when we changed rooms the next day, the staff should charge us 20 euros for accommodation tax, but! She asked us to pay 120 euros during the operation! After we repeatedly pointed out the unreasonableness, they realized that they had made a mistake! ! Really bad experience!
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