Little Queen Suite

I booked and paid in advance a superior room for two nights for my wife on a business trip. She arrived at the B&B around 7.30pm on a very hot evening, the reception was closed. She followed some instructions that diverted her to a cramped attic on the 4th floor because her room had been assigned to other guests without any reason or notice, and there were no other rooms left for the night. She climbed an iron ladder with her luggage to reach it. Inside the narrow space, minibar was off, the toothbrush holder and other basics were missing. Most of all, the sliding glass front door was broken and it took hours to be restored. Even the key was bad and remained stuck. My wife called the manager, who replied annoyed. He sent a random assistant who, however, couldn't solve the problem. Feeling the discouragement of my wife on the phone, I called the owner, Vittorio, asking for explanations. His answer, literally: "I don't care at all, if your wife is not fine with it, look for another place and I will give your money back". How can a lonely woman find another accommodation at 9pm in Rome? Finally, Vittorio got there and somehow handed over a different key that worked and possibly realigned the door. The next day my wife wrote him early in the morning to say she would have stayed in the room because she needed to study business papers. Suddenly, she found some workers in her room to repair a gazebo on the terrace, a long and noisy intervention she had never requested that denied her rest, privacy and work. At that point, my wife asked and obtained to be moved into a Superior room and got the chance of a late check out on the day of departure. That evening she, along with other guests, remained outside the main door of the building because the opening button didn't work. The Little Queen management is left to chance, as the owner proved to be completely improvised. An arrogant and uncaring man, who considers his clients just like numbers or cash dispensers.

Perfect location close to everything in the heart of historic Rome. Easy to find and get to. Staff was friendly and place was clean and very quiet. Taxi and bus stop close by. Shops and small markets nearby.