St Peter Suites Boutique Music Guesthouse

Vivo a monteverde e volevo una serata libera tutta per me, ne sono uscito contentissimo. Molto apprezzata la camera con materasso comodissimo. Quartiere con molti negozi. Gestore cordiale e molto disponibile. Ci tornerò presto sicuramente!

On the day of our arrival there was no electricity in part of the facilities, including the toilet and air conditioning (the most essential thing when you travel from another country and during a heat wave) and they did not solve the problem even at night. The room cleaning service happened without calling and without us having received information about when they were going to perform the service. When there were two days left until the end of the stay, the toilet stopped working, on this occasion I think it had nothing to do with the electricity, but it had no water, and when I poured water with a bucket to try to fix it, it kept coming out more; was stuck. I immediately informed the staff, and they told me that since it was Sunday, it was impossible to repair it, that we would have to wait until Monday. I requested a room change, they told me that it is impossible because everything is full, but at the same time, by chance, another accommodation that is supposedly 300 m away becomes free, I accept it without hesitation since the inconvenience of not being able to use the toilet without a solution estimate they are obvious... The new accommodation was 900 m away, it was much more uncomfortable, it was smaller, and the bed was more uncomfortable; but overall... We only had two days left. On Monday they told me that the jam was due to a sanitary wipe, it is clear that we have not thrown it away (it is the first time we have had a problem with an accommodation), but it has happened to the hotel on previous occasions... He tells me that the repair cost a lot, to which I reply that I'm sorry but that it wasn't us, since we didn't even have pads in our luggage. We spend another night in Rome, we leave the hotel at 3pm, and I do not receive any further communication. Well now, already in Spain for days, what is my surprise when they claim €275 for the damage? And without attaching an invoice or anything!! Being that they themselves recognize that they do not know who it could have been and what has happened to them before.