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we didnt receive any information about check in or how to access the hotel - had to rely on another guest we were with to find out how to get in. bed was rock hard and impossible to sleep on. the booking info said breakfast was available for a fee, but there was no one to ask and no info on where to get it. hair dryer that was provided barely worked, and didnt stay running unless you held the button the whole time you used it. room was extremely small, but as expected in rome. no outside lighting at hotel entrance made it almost impossible to find in the evening, and did not feel safe. grocery store right next door was nice, since there were no amenities offered other than 1 bottle of water (2 guests), a coffee pot and 2 biscuits. it was nearly impossible to check in, because the 1 attendant that worked at the hotel was off the day we arrived - our fellow traveller had to call twice from the train and email to find out how to get our rooms. someone just happened to be there the third morning and was able to handle our check out for the following day.

We woke up at 7 am on 3 out of 5 days (the rest were weekends) to the sound of a hammer drill and grinder tool due to the renovation of the apartment above. Sadly, I cannot attach the video, but believe me, it was beyond LOUD. The host lied to us, claiming there was a warning about the ongoing reconstruction on the website. However, when asked to show where exactly, they admitted they never mentioned it to us. Besides that, there was no soundproofing between the rooms and the corridors, meaning that even if the hammer drill wasn't waking you up, then the cleaning staff or neighbors using the toilet would. The advertisement of this "hotel" is misleading since it is not a hotel but a BnB or rather something in between, lacking the benefits of a BnB like a kitchen and all the supplies, and the benefits of a hotel like a receptionist available 24/7. The receptionist was off on Friday and on other days was not available after 4 pm. If you need some basics, like glasses, there will be no one to ask for. The pictures on the website simply do not make sense or were taken about 10 years ago. The hotel is old, the furniture is highly damaged, and it does not come anywhere close to what you see in the photos. Additionally, the "hotel" was very dirty with dust literally everywhere—on the bed frame, lamps, and tables. The curtains and walls were also dirty. Everything about this "hotel" is a false misrepresentation. Highly not recommended.

I'm disappointed to say that this hotel did not meet my expectations. Despite its attractive appearance in the photos after refurbishment, there were several issues that need attention. The bathroom was unclean, with noticeable mould and limescale that indicated a lack of proper cleaning for an extended period. Additionally, there was a shortage of towels and bathroom amenities. The bedding provided was of poor quality, consisting of a thin sheet riddled with holes instead of a proper blanket. Furthermore, the lack of sound insulation between rooms resulted in a significant noise disturbance from neighbouring guests and adjacent water usage. Despite advertising Wi-Fi, it was only accessible near the reception desk area, leaving our room without reception. The limited availability of staff at the reception desk throughout the day made it difficult to seek assistance or support when needed. On a positive note, the hotel's location in the Prati neighbourhood was enjoyable, and the air conditioning system worked well. I hope this feedback helps the hotel address these issues and improve the overall guest experience.