Rome Art Hotel - Gruppo Trevi Hotels Reviews

The room is clean but they overcharge me on the city tax and has yet to refund me.

Structure right in the center, very small room, but the strong point is the kindness and professionalism of the employees, a special compliment to Mr. Roberto. Thanks again, Roberto.

The overall room is relatively clean, the space is large, and the location is very good. It is very convenient to go to some surrounding attractions. There are also many restaurants and convenience stores downstairs. People coming and going at night will not feel scary. The only drawback is that it is a little noisy at night because It faces the street. I slept with headphones on the first day, and the sound from the street was very noticeable.

The room was cleaned every day (bed, towels, floor etc.) so no complaints. The staff were also very welcoming and attentive. The hotel is located 4 minutes walk from the Trevi Fountain, the Spanish Steps and is located on the corner of a shopping boulevard (Zara, Sephora, Under Armor several luxury stores such as Gucci, Prada, Balenciaga etc.). The only negative point remains the amenities: the building being quite old, the rooms are very poorly soundproofed so at the slightest noise you can hear everything (TV from the next room, people talking on the phone, children crying/screaming).

The air conditioner can only be fixed at 33℃ and cannot be adjusted. The indoor temperature is 28℃, making it difficult to sleep.

Excellent location, great service and very good treatment.

Good hotel, with excellent location.

Stayed in this hotel for three nights March we arrived at this hotel late on a Thursday night with two young children and elderly parents, the service at check in was appalling the lady could not of been any more rude or hostile. We had to cross a busy road with all our luggage with no help, she gave us key card to get into the other part of the hotel but didn’t give us any information reg how to get to our room. We struggled to get into the building as we had children with us lots of luggage and the key card wouldn’t work. I dropped my handbag everything spilled out and the lady from the desk stood there looking at us rolling her eyes without offering help. The only saving grace for this hotel is the location, room was clean.

This hotel was disappointing. There are two towers and the side where they put us had an ancient elevator. We arrived too early to check in and had to go into go downstairs to use their bathroom. It was awful and dirty. The hallways are dirty. The beds and pillows are hard, the staff Are hurried and unfriendly, but the worst is that my husband and I got very sick right after eating their buffet breakfast. The rooms are small but the bathroom was nice.

Visited Rome for a birthday celebration and the rugby Perfect location for exploring Superb breakfast, delicious home cooked food Lovely, helpful staff Basic accommodation, but spacious and meticulously clean… the room was serviced daily

Overall we had a great stay and this hotel is perfect for a city break. It has everything you need, the location is perfect, 5 minute walk to the metro with direct access to the station for airport trains and route for Vatican city. It is only a 10 minute walk to the spanish steps and only about 5 to the Trevi fountain where there are so many shops/bars/restaurants! From this hotel, you can walk to all the tourist sites/landmarks. The room we booked a double but requested a twin directly with the hotel which was kindly accommodated. Nothing to fault with the room, comfy beds, great shower, heating/AC, even a mini fridge (extra charge but decent price) but just fill yourself! Cleaner every day who made up the beds, refreshed the towels and tea station which is not often done for a city break stay! Tourist tax paid on arrival was €60 for 4 nights as expected. We were able to leave our luggage the day of check out so we could go out before heading to the airport which is always handy. Could have probably done this on arrival too. There can be noise at night/early mornings so bring ear plugs if you’re a light sleeper! The only thing we worried about was our room being across the road (not in the same building as lobby) but this didn’t bother us, just like being in airbnb! Overall great stay and would definitely recommend.

I was initially sceptical about this hotel after reading a few negative reviews, but I can honestly say it exceeded our expectations. From the moment we arrived, the staff were exceptionally friendly and went above and beyond to ensure we had the best stay. The lady on reception even took the time to recommend great places to eat and explore by drawing on a map, which really added to our trip. Our room was lovely, with a nice view of the streets. Everything was clean and well-maintained. There was a minor issue with someone knocking on our door early in the morning on two occasions, but that was certainly no fault of the hotel, and it didn’t impact our experience. I’ve already recommended this hotel to friends and family—my parents have even booked for early next year—and I will definitely be returning myself. If you’re looking for a welcoming, well-located place to stay in Rome, this hotel is a fantastic choice!

Hotel with the lobby/some rooms is in one spot & other rooms out/across a cobbled street, up 10 steps, and w/ winding halls. Cute but antique small elevator. No help w/ luggage. Room OK & clean but small; little countertop/closet space. Breakfast varied, hot, & excellent but was back in the main lobby area. Not far from Spanish Steps & Trevi Fountain (closed as becoming a ticketed attraction in future). Taxis can be hard to catch; Uber doesn't come to your exact spot. Beware of nearby restaurants; food is good but some have very deceptive prices & unreasonable bills.

Where do I start I had read some bad reviews especially about the part of the hotel in the building opposite reception. When we arrived we were told that our room was opposite so we were a little worried. As you go into the building it's not the most glamorous. We were taken up to the first floor in a lift that looked like it belonged in the 1920's. Then we went through a door and suddenly it was a different world. Very clean, modern and good air conditioning. It does turn out that the building is occupied by other businesses but that doesn't affect your stay and many hotels in Rome operate like this. You have to remember where you are. Rome us about 2700 years old. The building is about 170 years old. While walking up the stairs you will notice that the steps are bowed in the middle from years of wear. It depends what type of person you are. Whether you think it's not right that they are like that, or, like us, you think WOW, it's amazing how old this place is and embrace the charm. If you are the former, why go to Rome with all the ancient ruins? As for reception staff, we were welcomed by Sonia. She was so kind and helpful and really friendly. We wouldn't hesitate to stay at this hotel again Thank you for your hospitality