Lifestyle Veneto Suite

Booked and confirmed June 5 2023 for October 2023, 4 nights. Attempted to contact directly through *********** several times throughout summer and got no response, ever -- by phone or email or through ***********. Charged my CC for total cost of about $1300 (US) 2 days before arrival. Enroute from USA, received message on day of arrival that reservation was cancelled. Did not text or leave voice mail, instead emailed. Short layover in Paris before boarding for Rome and did not see the cancellation. Arrive in Rome with no place to stay. Hotel told me it was flooded bathroom. *********** said it was due to "overbooking." I seriously doubt that they assigned one, and only one, room to us going back to June 5. Moreover, when I checked their listed rates for our dates after arriving in Rome, the dates were exorbitant -- in the thousands of dollars. This is all very suspicious and their handling of this issue -- including no effort to find us another accommodation -- suggests inefficiency at best, dishonesty at worst. I recommend finding another reasonable hotel nearby, and there are many. We lucked out in finding one after arrival, it is charming, and the cost is comparable to what we had been charged by Lifestyle Veneto Suite. They knew we were coming from U.S. This is all completely inexcusable and it could well happen to others. Perhaps they retained higher paying customers, perhaps they overbooked, perhaps the bathroom flooded . . .but no explanation was given as to why we, having booked many months in advance, were cancelled without notice.