Guest User
September 14, 2024
The check-in process fell short of expectations. Despite the advertised 3 pm check-in time, my room was not ready until 6 pm. Although I was given access to a different room earlier, it was not the one I had reserved. Upon my arrival, the staff offered assistance with my luggage, but only after watching me carry it up the stairs myself. When they asked if I had more luggage, I said yes, and they left it in the car until I retrieved it myself. This level of service is far from what one would expect from a five-star hotel, with the staff seeming more concerned about the taxis than attending to me and my fiancé. The room also lacks certain amenities I would expect at this level, such as functional windows and USB-C charging ports. The television, disappointingly, only offers one English-language channel, which is simply a promotional broadcast for the hotel brand. The bar service was similarly subpar. The bartender was unable to make a proper Old Fashioned, which was particularly disappointing given the price of the drink. Overall, my initial experience at this hotel has been underwhelming. The aesthetic appeal of the room is not enough to compensate for the lack of expected amenities and the poor service, leaving me concerned about the remainder of my stay. This experience certainly does not justify the cost of the reservation.