Sheraton Hotels in Rocky Hill

The hotel itself was pleasent. The front Desk Clerks and Management were accommodating. I stayed here 3 other times before, as for many years in the past for 2 overnight stays. Including this stay June 2024. This was the issue. The restaurant staff received a ton of money for preparing 2 meals during the stay. Breakfast and a fine prime rib or chicken dinner. It was the prime rib dinner that I didn't get a chance to enjoy due to the bkantent lie by the kitchen staff. From the Kitchen Manager to the cooks (they are not chefs), kept on telling me , they will prepare a certain dressing (French) due to allergies. After going in and explaining about the allergy 1 hour prior to meal, they the head cook, and manager that my request would be honored. Lie number #1. 30 min before meal time, it was stated, request was ”being worked on'. Lie #2. Wait staff notified and bought it to the kitchen, 'it will be right out with the bread, Lie #3. Meal time, no dressing. Wait staff came out, ”the cooks will not make it for you, it's not required for them to do that”. After 1 hour to inform the kitchen staff, now it's a flat NO. The kitchen staff received a visit. One Lie after another. They still are lying about my simple request. Not honoring a request is one issue, lying and stringing a customer along, for over an hour, is another. I was now banned from returning to my table even to have an expensive meal that was prepaid for. Frustrations level grew high. One lie after another. NO meal that whole evening and NO Integrity within the kitchen Staff. This is pathetic. A simple request due to allergies, for a function, as I am a disabled combat veteran. Only to have'd paid for a meal, I couldn't have due to the false pretenses and the lack of caring to a paying customer. This deserves better treatment to a 22 year disabled Naval Veteran.