The Towers at the Kahler Grand

I parked in their ramp for three days while doing business at the Mayo. On the third day, there was an issue and i couldn't exit. Each day I parked there was different with some days issuing tickets and some tapping a credit card in and out. I pressed the help button on the screen that read, "Transaction complete" and a brusk woman answered and though she had the power to let me out, transferred me to their I.T. Meanwhile cars were backed up behind me and I was embarrassed. The call went to voice mail. Then the help button didn't activate the first 20 times or so I pressed it... more cars behind me. When the woman answered again she agreed to let me out only if I came around and went to the front desk. I did. My card had not gone through, not because it didn't work but because on this special day it wanted a ticket to exit. I park in ramps all over the place so I know how this works. I was first made to explain it to someone who couldn't help me and called the manager I asked for in the first place. The manager was unable to explain why the routine changed from one day to the next and had me standing there for 20 or so minutes. I asked to be comped for my inconvenience and got a measly 4 dollars off! Don't park here! The spaces are so narrow I nearly couldn't get in my car and I'm average size. Your car will get dinged and the customer service is horrible. Never parking there again. I told this story to another contractor for the Mayo and he had the same experience some time ago and told them he would never park there, stay there, or have his crew stay there or even eat there again. The way they treat parking customers is rude.

Great location next to Mayo Clinic.

Convenient to the Mayo Clinic. It was so nuce to have a place to rest between appointments!

We like the concierge services and the private lounge and the amenities that were offered to us. We had an issue with water pressure in the toilet. We left a message and had to call back 4 hours later when no one re. Toilet worked for a few hours and broke again. It was also unclear how to check into the towers. We were taken to the desk but told that a separate phone number needed to be called. The valet assisted with luggage and accepted my tip but then took money from my husband who didn’t know that I already gave a good tip for the amount of work that he did. We were told to move away from the front desk with our full luggage cart. This is where the valet instructed us to be only to be told we were in the way and needed to move our luggage cart away from their front desk. We had to wait for a representative from the towers to come down and bring us upstairs.

comfortable and convenient comfortable convenient staff was amazing, very helpful and accommidating

Once again, my wife and I returned to the Mayo Clinic for our annual physical exams. As usual The Towers at The Kahler provided the feeling of home. New friends to spend time with in the club room remove the solitude of a usual hotel stay.. Our meals were all outstanding and left no desire to venture out. Located across the street from the Clinic, our refuge was available between appointments. These factors make return trips easy. We already anticipate another stay.