The Hotel Roanoke & Conference Center, Curio Collection by Hilton

Cleanliness and Environment: The hotel is praised for its exceptional cleanliness and beautiful environment, providing a safe and comfortable atmosphere for guests.

Wow, was this fantastic. Everyone from the valet, to front desk, to the bartender to the restaurant staff were simply amazing. Really cool old hotel, updated and modern in some ways, a nod to the past in others, but still very cool. Specifically speaking, Jennifer at the bar, Penny and Vinny Oni the Pine Room restaurant, Tara at the front desk, were the epitome of excellent customer service. The room was modern and comfortable, reasonably priced all around, just such a wonderful experience.

It was our 40th wedding anniversary, so we booked the suite for two nights ($750 per night). The hotel is easy to access and is in a great location near the downtown area (a footbridge crosses the railroad track to get to the downtown area). Upon arrival, we did self-parking ($18 per night). We arrived just a few minutes after 3 pm and were told our room was not ready. They said check-in time was 4 pm. But she said she would call housekeeping and the room would be ready in 25 minutes and would call me when it was ready. after about 50 minutes (now almost 4 pm), I went back to the front desk and she said she our room was ready and handed over the keys and two bottles of water (why not put these in the room rather than ask guests to carry them up with their luggage?). We went to the room and it was just a regular room with two queen or double beds. So we carried everything back down to the lobby. Guess what, they agreed they made a mistake and our correct room was not ready yet. So we waited ANOTHER 45 minutes. At this point, I would have expected the hotel to offer us a complimentary drink at the bar, or a free breakfast. Something. But the desk clerk just said "Sorry!". After this snafu, the rest of the visit was very nice. The suite was beautiful and very spacious (two bathrooms, a kitchen, a dining table, a living-room-like area with a gas fireplace and TV, and another TV in the bedroom. WiFi was free and worked well. We had dinner our first night in the hotel restaurant which is very formal and attractive. They had a live jazz quartet playing during dinner and we were seated to watch and listen to them. The lobby and restaurant temperature was too cold for a summer day with highs near 90. I am guessing it was 67 or 68 degrees. The restaurant food was good, but by no means remarkable. I had the trout which was not filleted (very challenging to eat with all the bones in place - I almost wondered if they made a mistake, but did not complain about it). It also had little flavor. The she crab soup was overly rich, but did have a nice amount of crab. There was a live jazz trio playing during dinner and they were very entertaining. We also spent a few hours at the hotel pool. Although small, there were plenty of comfortable chairs and tables, including one under cover of shade and others in full sun. They offered beverage and food service poolside as well. Overall, an enjoyable stay except for the mess up at check-in. The room was expensive for Roanoke, but given its size and condition, I felt it was a good value.