DoubleTree by Hilton Hotels in Riyadh

Catch up with the public holidays, the price/performance ratio is very, very low. After booking four rooms, there is almost cold water in the shower. The toiletries and disposable slippers are not as good as the domestic Hanting. The road is very noisy. The service attitude of the service staff is very good.

One of my worst experiences with a hotel ever. The building itself and the location are not the issue here. The staff is rude and unprofessional. I had a nightmare experience with reception and reservation. We stayed in total 6 nights for total 10,000 SAR in a Junior Suite. We reserved original 4 nights and extended 1. While paying the extension reception staff didn’t tell me that there was an error in the extension date but took the money and left me in believe I can stay the next night. What happened the next day is yelling of an ill tempered female receptionist at my wife through the phone telling her she had to leave the hotel immediately. Going down to the reception desk she was told that hotel is overbooked and she must leave despite a paid reservation. At the end they found a way to change but at a price of 2.000 SAR compared to my normal rate of 1,100 SAR. I have never been handled that rude in my life, my wife was shattered and felt unsafe by yelling at here and we decided to leave the hotel giving up a paid room for the next night because my wife could not stay in that place anymore. We will never use a Hilton Hotel anymore for our lifetime because we will not tolerate such threat and ill behavior against guest with a Hilton Honors status. There were plenty of options to solve the problem but Hilton chose to insult, provoke and rip off their customers. After complaining to customer service, the answer was a call from the manager in a collegial tone thinking he can play down the incident. No excuse for the rude staff behavior and no restitution except the offer of a few honors points, which I rejected as an insult for that type of nightmare. This is not the way you treat customers and how hospitality works. I was treated in every hotel in the world better than at Hilton Double Tree.