Hyatt Place Riverside Downtown

My flight got delayed so much that I couldn’t make it to the hotel reservation. They didn’t accept my cancellation and charged me the full penalty. I won’t be staying here anymore.

The Hyatt Place Riverside/Downtown is in a prime location right in the heart of Riverside. The beds were very comfortable, and the room was spacious. The hotel is very clean and well kept. My cons, the staff was not very friendly. Upon leaving with our luggage cart, we had two staff members trying to move past us very rudely. Keep in mind there is a very tight space by the elevators. We had a full luggage cart which was very heavy and hard to maneuver. Instead of saying "excuse me" or simply wait for the no more than two minutes for the elevator to come, the staff members pushed past my family. Compared to other hotels where we have been in similar situations, the staff waits off to the side for guests to exit onto the elevator before moving forward with their work. The homeless population is also very prevalent in downtown riverside. At breakfast on our second day, a lady tried to come into the breakfast area to eat. The staff did immediately escort her out. I was uncomfortable about the whole situation with my child present, and we left the breakfast area ASAP. The staff did their job but keep in mind this is common in this area and people traveling with children should be aware ahead of time. The complimentary breakfast was ok. It has what you need to be fed. Not an abundance of options. Overall, I would say if I'm traveling alone or with adults, I would consider this hotel. Travelling with children, I would choose a more secured venue for peace of mind. The sub place across the street was phenomenal!