Let me say that there are some very kind people at this hotel who truly care about you, your family, and your hard-earned money and because of them I will continue to stay at Hilton. I do however want to warn people against the salesperson there named Harris. We were scheduled to stay here, but our sons football tournament got canceled and in dealing with the hotel to get our stay canceled I had the worst experience I have ever had with an individual worker at a hotel, and we travel a lot. Harris was completely disrespectful, snarky, and just a downright mean-spirited human being to deal with. Harris ”the salesperson” even hung up on me when he called me back to tell me that he would not be giving my family a refund. After I told him that I was able to get a refund for my stay, he hung up on me in the middle of my sentence, before I could say to him all I had to do was call someone else other than him and they gave me the refund with no issues at all and they did so with kindness, understanding and empathy all qualities Harris lacks. Weird that he couldn't do the same, he said that it came straight from his general manager ”which I had to argue with him to even get him to ask her “hence the return phone call to happily tell me that he wouldn’t be giving us a refund. It honestly was almost like he thought he was teaching me a lesson and then got upset when it didn’t work out how he wanted it to. It clearly made him mad that I was able to get the help he absolutely refused to give. When I say refuse, I mean refused. If you ever stay here, make sure you check their policy before you book and whatever you do don't deal with Harris the salesperson.
Excellent
97 Reviews