Av. Princesa Isabel, 263, Rio de Janeiro, Rio de Janeiro State, 22011-010, BrazilView Hotel Details
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1 night
Windsor Plaza Copacabana Guest Reviews
7.3/10
120 review
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Verified reviews
Location7.6
Amenities6.7
Service7.5
Cleanliness7.5
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All reviews(120)
Positive reviews(16)
Reviews with photos/video(3)
Friendly staff(5)
Negative reviews(4)
Guest User
Superior Twin Room
Stayed in Nov 2024
Couples
1 review
6.5/10
Posted on Jan 12, 2025
Take a deposit of £58 upon arrival. Rooftop bar never gave you change they would sometimes make you sign a receipt other times wouldn't so upon check out claimed we never paid one bar bill which we paid every time. They later took £60 from my account for 2 beers I'd already paid for. I emailed several times they choose to ignore. They even ignored trip.com. untrustworthy robbing people do not go. They removed table and chairs from 7.30pm new years eve forcing people to stand til after the fireworks. There was just no need for this as there was ample room. The bar manger was rude and aggressive to us. So unhelpful. There is no kettle huge no no in such an expensive hotel
Guest User
Standard Com Cama Casal
Stayed in Jan 2024
Couples
2 review
7.5/10
Posted on Feb 23, 2024
overall hotel is average not 4 star quality. rooms very basic. the bfast was amazing.
Guest User
Standard Double Room
Stayed in Nov 2022
Solo travelers
1 review
10.0/10
Outstanding
Posted on Dec 20, 2022
I checked into the hotel and was very impressed at everything, the welcome, genuine friendliness from the front reception staff, but in particular one person was an absolute diamond!
Mr Barbosa helped me with first aid and assistance getting to hospital after I was hit by a motorcycle whilst crossing the road. He went above and beyond for me, helping me to remove my heavily blood stained shirt and freshen up before hospital. He did everything possible to help me - it was an outstanding effort! Amazing ! A real hero!
Guest User
Junior Suite with City View
Stayed in Mar 2023
Other
1 review
4.5/10
Posted on Apr 25, 2023
Top 5 of "worst Hotel"
Sowas ist mir nun doch noch nie passiert :)
Ich hatte eine Junior Suit für eine Person gebucht und bin am Donnerstag alleine Angereist. Als ich am Abend darauf die für meine Freundin auf Personen Anzahl auf 2 aufstocken wollte, wurde mir dies sogar gegen bereitwillige Aufzahlung verweigert.
Der sehr unfreundliche Herr der abends am Front Desk arbeitet meinte nur "wir sind ausgebucht, das ist heute nicht möglich".
Ich machte Ihn darauf aufmerksam dass ich Ja ein Junior Suit habe und genug Platz ist, ich auch wie bereits erwähnt einen Aufpreis bezahle.
Als ich bemerkte dass ich mit Ihm das Problem nicht regeln kann, verlangte ich nach dem Nightmanager (angehängte Bild) welcher unbeteiligt daneben stand und dann mit einem dreckigen Grinsen im Gesicht von der Seite sagte, "sorry we have rules!"
Das gute an der Ganze Sache ist, das ich dann in das um die Ecke gelegene Porto Bay Hotel eingecheckt habe wo man dann doch noch als Gast geschätzt und so behandelt wird.
Ebenfalls habe ich nach dem auf der Buchungsseite angepriesene Golfplatz gesucht, vergeblich!
Ich kann dieses Hotel leider niemandem Weiterempfehlen.
Preis / Leistung stimmt hier überhaupt nicht.
Jackelyne Pezzini
DOUBLE DOUBLE STANDARD
Stayed in Apr 2023
Couples
5 review
9.5/10
Amazing
Posted on May 30, 2023
The hotel is good, amazing breakfest. The swiming pool is a bit small thought
Ramnath
Superior Double Room
Stayed in Feb 2023
Solo travelers
1 review
10.0/10
Outstanding
Posted on Mar 17, 2023
Nice hotel, close to Copacabana beach. Friendly staff
werner
Standard Double Room
Stayed in Sep 2022
Solo travelers
10 review
10.0/10
Outstanding
Posted on Oct 14, 2022
Nice. Near the beach. Its really ok. 5 days . Really good stay
Davis C.
Standard Com 2 Camas De Solteiro
Stayed in Sep 2024
Business travelers
25 review
7.0/10
Posted on Oct 30, 2024
The hotel is well located but a bit old. The staff are very helpful. The gym treadmill needs better maintenance and/or replacement.
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Guest User
Superior Com Cama Casal
Stayed in Mar 2025
Business travelers
1 review
7.5/10
Posted on Apr 23, 2025
The equipment is old, but the breakfast is very rich!
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Anonymous User
Luxo Com Cama Casal
Stayed in Aug 2024
Business travelers
2 review
2.0/10
Posted on Sep 20, 2024
Poor service, no solution to problems. Very disappointed. Don't stay here
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Dave_
Executive Superior with Double Bed and City View
Stayed in Mar 2024
Travel with friends
12 review
8.5/10
Very Good
Posted on May 27, 2024
Panoramic terrace, and bar available as well as the swimming pool. Room a little dated but the hotel remains very good. I recommend
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Jacqueline García Bispo
Standard Com 2 Camas De Solteiro
Stayed in Feb 2024
Travel with friends
3 review
4.0/10
Posted on Mar 17, 2024
It doesn't look like a Windsor, the hotel is very old, the pool is in a puddle and there aren't enough sunbeds with umbrellas, but the breakfast and the staff are impeccable.
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rogeriopaulo
Twin Twin Standard<1>
Stayed in May 2023
Other
10 review
6.0/10
Posted on Jul 7, 2023
Service left something to be desired!!! THEY CHARGE THE DEPOSIT VALUE FOR YOU TO STAY AND THERE'S NOTHING SAYING ABOUT IT IN THE APPLICATION!!! DOOR LOCK WAS BROKEN, AND WE HAD TO STAY ALMOST 2 HOURS WAITING TO FIX IT! THEY COULD ALREADY HAVE CHANGED ROOMS TO AVOID THE DISORDERS!! THE CUSTOMERS CHARGE THE WIFI IF THE INTERNET IS OVER 100MB! NO PHONE SIGNAL ON THE THIRD FLOOR!!! A PLACE I WOULD NOT STAY AGAIN!!!
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Caty1226
Executive Superior with 2 Single Beds and City View
Stayed in Sep 2023
Business travelers
5 review
10.0/10
Outstanding
Posted on Nov 14, 2023
It is only a two-minute walk away from the most beautiful seaside in the world. The coastline is 4.5 kilometers long. The statue of Christ on Mount Cristo is clearly visible in the distance. The surrounding transportation and food are very convenient.
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Guest User
Twin Twin Standard<1>
Stayed in Jun 2023
Business travelers
1 review
9.0/10
Great
Posted on Jul 6, 2023
The hotel is very well located, on Av. Princesa Isabel, right after the tunnel, right where Leme beach ends and Copacabana beach begins. The service at reception was exceptional, friendly and helpful. Mr. Carlos, who checked me in, was helpful, offering us the possibility to get into the room earlier (1:00 pm, when the time would be 3:00 pm), and stored our bags at reception while we walked around the city waiting for the room to be released. The room I stayed in (a standard twin) was good, not too big, but not too tight either, two wide single beds, with new and clean sheets, but a mattress too soft for my taste (for one night, it wasn't a problem , but spending more nights sleeping on it would be complicated). Smart TV, but it couldn't connect to the internet, so it was limited to cable channels (good selection of movie and series channels). The bathroom is spacious, but the shower stall is tight and the water is not at a constant temperature, you have to keep adjusting it to warmer or colder. The whole room looked as if it was already in need of renovation, and the bathroom even more so, but everything was in good working order. The room I stayed in was a connecting room (end 15) and the noise from the neighbor when using the bathroom was quite loud, nothing that constantly bothered me, but it is something to watch out for; in another room, maybe it was smaller. We didn't use the leisure area on the roof, we just visited it. It's small, and the pool is pretty cramped, but the view is beautiful. We didn't get breakfast either, so I can't comment on the food. Anyway, for the amount I paid and to spend just one night, it was a good option, without luxuries. For a longer stay, perhaps a better room would do, or another hotel.