2-Star Hotels in Richmond

Start with a 5 - take off 1/2 circle because of the road noise, 1/2 for the poor bathroom setup (the soap shelf in the shower sticks out so you can bruise your back, it took five or more minutes to get hot water in the evening, some lesser issues), 1/2 off for the really dirty nightstand and light, and 1/2 off for no EV charger (c'mon, it's 2024, people stay at hotels because they travel and stay overnight). The beds were reasonably comfortable, and earplugs (the 30 decibel blocking kind) took care of the road noise. The hallways smelled of someone cooking but it was fine inside the room and most of the room was very clean - just the nightstand and light were fairly gross. Breakfast was good (it was not grab and go like they list on the web site) , but somewhat limited. As someone else mentioned, the ”balcony” was a concrete slab we couldn't get to because of a locked sliding door that had substantial air gaps (probably made the road noise worse too). The hotel was inexpensive and we were just passing through. I would stay again if nothing better was available, but I would definitely look elsewhere if we visit Richmond again.

This is a very unique location/hotel. Electronics control the building. Elevators are programmed to take you only to the floor you select which you select before getting on the elevator. For a hotel located in the middle of the city, there is very little external noise. The room we had was immaculate. The only minor negative was that the hot water was not as hot as I normally desire.

We stayed a couple days in this downtown property. It was convenient for our interests. I was a little apprehensive based on its rating, but customer reviews swayed me. We weren't disappointed. The hotel is very clean, recently refurbished throughout, beds comfortable and staff courteous. Hot breakfast is typical microwaved omelettes, toast & cereals in a large uncrowded dining room. Note that housekeeping is not offered on multiple night stays altho fresh towels are available on request. We'd stay here again.

＋ Good, clean bed + Staff were pleasant ＋Interior/Exterior Lighting, quiet location +Grounds were nice - but a lot of litter and debris needed to be picked up +Kristen, head housekeeping, was responsive, even doing some of the work other staff should be doing - Spartan appointments - Poor routine maintenance of fixtures - Fridge squealed all night - Lobby Coffee machine broken the whole time. * （This was actually our lasting memory of the place as we checked out. We understand things break, but problem was the hotel had no backup dispensers of any kind.） They should have rented a commercial unit or acquired hot coffee dispensers the very same day it broke! How long has the ”Out of Order” sign been up now?? -In room coffee packets as bad as we've ever encountered (sorry) - The hotel does not offer recycling facilties to guests - The hotel does not practice or train employees to do any recycling-- this is below IHG's own standards - Kit. Sink was clogged - Sink disposer wouldn't turn on - Room sofa and lounge chair well past replacement age. Heavily sunken in and not clean. -All of the laundry machines had very long-term prior use residue built up in them, some had prior-guest debris-- one washer to the point it couldn't drain. So clothes were left pickling in dirtier water than when we put them in. -Considering the number of appliance internal maintenance issues we kept encountering, we didn't feel comfortable drinking from the lobby ice maker or water machines. -Part-time staff (no name given) didn't notate our extended checkout. Unaware of IHG member status. Didn't bother to pull up the room in the computer. Just as if we never made the request. -Other staff couldn't answer basic questions such as about the room charges we didn't recognize - Besides being undertrained compared to other IHG properties, most staff didn't wear name tag or provide their name on the phone. No accountability for ineptitude or needed training. Summary: Not well managed. Overall showed a lot of maintenance deficiencies and staff training issues. More than other properties. Over 40 years of IHG stays.

We stayed here for almost a week. The service and staff were terrific. The morning breakfast was delicious. The pool and exercise area was clean and inviting. The room cleaning was done well and made it a pleasure to come ”home” each night. Thank you!

Service is very good

The Super 8 by Wyndham Richmond/Chamberlayne Rd is an ideal spot for travelers wanting to discover the city. The Super 8 by Wyndham Richmond/Chamberlayne Rd is an ideal choice for travelers who want to take in the sights and sounds of Richmond.Traveling to the hotel is easy with Amtrak - Richmond Staples RD. located approximately 7km away and Richmond International Airport roughly 26km away. With multiple attractions nearby including Ginter Park Branch - Richmond Public Library, Belmont Recreation Center and Jackpot Bingo, guests will find plenty to keep themselves occupied.In their spare time, guests can explore the hotel's surroundings. This Richmond hotel offers parking on site.

We stayed at this hotel just for night but it was very good experience, room were with new furniture, full kitchen that was awesome because we were travelling with kids and in this hotel I had opportunity to cook breakfast for them, also outside there is a grill area with sitting places what is very nice , so, we had a very good experience with this hotel

Something has changed at this property...change of ownership or change of hospitality philosophy. I have stayed here for years with no issues. This stay was a trainwreck. While front desk staff was apologetic, property owner, who was also present, looked at me like I was crazy when i went to front desk to complain about the internet. Was dismissive, said he would restart the router, but service continued spotty, slow and would kick you off sporadically. While I am not a computer expert, I am relatively knowledgeable and former programmer. I had 4 devices with me, one a brand new dell laptop, and older dell laptop, ipad and iphone. internet was equally terrible on all four, extremely slow and unstable. Internet continued like this until i checked out the next day about 11am. Also, room had no smoke alarm, lights were burnt out over the mirror at the lavatory and there was no note pad or pen. I didn't even attempt to check out the continental breakfast. Previously when I stayed at this property, everything went well...it's not the hilton, but it was clean and everything worked. Be forewarned.

When checking it, a sign on the entrance stated masks are required. We put on our masks and walked in ( both of us are vaccinated ). The front desk clerk's mask was hanging off her ear but she did put it on when we approached, most likely she heard my wife say ”she's not wearing a mask”. As we were checking in several people passed by coming in, going out and one was checking out, all not wearing a mask. So why bother posting the sign? After receiving our key, going up to the room and opening the door a waft of cigarette odor hit us. We reserved a king non smoking and the clerk acknowledged that as she checked us in. Returning to the front desk, explained the odor, the clerk gave us a new room. This one didn't smell of smoke. I noticed there weren't any bath towels in the room, so as we were walking toward the elevator to go for dinner the desk clerk was coming toward us and asked if that room was better. We stated it didn't smell of smoke, but could someone bring us bath towels. She told us it was just here and could we pick them up on our way back in?? I noticed she was holding a spray bottle and some rags in her hands which I reflected on after we got back from dinner. There's a sign on the mirror stating 'housekeeping available upon request” and that the room has been cleaned with hospital grade disinfectant with special attention to high touch areas. Great! Unfortunately it seemed housekeeping didn't clean all the other areas or the housekeeping is the desk clerk with the spray bottle and rags! The bathroom was disgusting, The toilet rim had urine stains and cigarette ashes, there was hair in the shower and sink. Thank god we had lysol wipes. After traveling we just wanted to settle in. At least the bed was clean and comfortable, except for the pillows. This is the worst hotel room we ever had. If this hotel was in my portfolio I would be embarrassed. We have stayed at several other Choice Hotel brands as we travel to our main destination and by far, this is the worst and doubtful we would ever stay at a Sleep Inn again. For almost $100 the value was horrible, but then again paying anything for this room would not have been a good value.