Hilton Richmond Hotel & Spa/Short Pump
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Hilton Richmond Hotel & Spa/Short Pump
12042 W Broad St, Richmond, Virginia, 23233, United States
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Amenities
Indoor swimming pool
Spa
Massage room
Gym
Private parking
EV charging station
24-hour front desk
Luggage storage
All amenities
Property Description
Daily Mandatory Charge includes: A Tourism Improvement District (TID) Fee paid to Richmond Region Tourism.
The Hilton Richmond Hotel & Spa/Short Pump in Virginia is nestled in the prominent Short Pump area. Featuring 254 rooms & suites, 22,000 square feet of flexible meeting space, day spa and Shula's American Steak House, guests will be treated to the best options in Richmond.
The hotel is located just off Broad Street & Interstate 64 approximately 20 minutes from Richmond International Airport. Next door, the exclusive Short Pump Town Center features an upscale selection of options for shopping, movie theaters and dining. Businesses in the Short Pump & Downtown Richmond areas will enjoy the hotel's location with easy access from the hotels front door.
Each of our 254 guestrooms and suites at the Hilton hotel in Richmond, VA are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package, guests will find a comfortable home away from home.
The hotel staff is pleased to host conferences capable of from 10 to 1,300 people in our brand new conference center featuring a 10,500 square foot ballroom, numerous breakout rooms and private dining rooms. The talented Food & Beverage team will amaze our guests with their delightful creations.
Shula's American Steak House is themed after 1972's Undefeated Miami Dolphins and their "Perfect Season" - the only team in NFL history to finish a season 17 - 0. The menus are hand painted on official NFL game footballs and signed by Coach himself. At Shula's Steak Houses, one of the featured entrees is the 48-ounce Porterhouse. Those who finish it join Shula's 48-Ounce Club, which currently has more than 26,000 members. We invite you to enjoy an undefeated dining experience at Shula's Steak House, where we only offer the best beef money can buy, The SHULA CUT.
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8.6/10
Very good, looking forward to staying next time
All 100 reviews
Surroundings
Airport: Richmond International Airport
(37.4 km)
Train: Amtrak - Richmond Staples RD.
(14.8 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
5
Hearing Accessible King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Towels
Private toilet
Check Availability
5
Hearing Accessible Superior King Room with Sofabed
1 King bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Towels
Private toilet
Check Availability
2
Hearing Accessible Executive King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Private toilet
Desk
Check Availability
6
Superior King Room with Sofa Bed
1 King bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Towels
Private toilet
Check Availability
8
Junior King Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Towels
Private toilet
Check Availability
2
Hearing Accessible Executive Two Queen Room
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Private toilet
Desk
Check Availability
5
Hearing/Mobility Accessible Two Queen Room with Roll in Shower
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Towels
Private toilet
Phone amplifier
Check Availability
5
Hearing/Mobility Accessible Two Queen Room with Bathtub
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Towels
Private toilet
Check Availability
7
Two Queen Room
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Towels
Private toilet
Check Availability
5
King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Towels
Private toilet
Check Availability
2
Executive Floor Two Queen Room
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Private toilet
Hot water (24 hours)
Wi-Fi in room
Check Availability
8
One-Bedroom Executive King Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Private toilet
Hot water (24 hours)
Wi-Fi in room
Stair-free main entrance
Check Availability
2
Executive Floor King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Private toilet
Hot water (24 hours)
Wi-Fi in room
Check Availability
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Guest Reviews
8.6/10
Very Good
100 reviews
- Cleanliness8.6
- Amenities8.6
- Location8.6
- Service8.6
Average for similar properties in Richmond
Review summary
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Cleanliness: This hotel is highly praised for its cleanliness, with many guests mentioning well-maintained rooms and facilities.
Guest User
April 19, 2025
Very good, looking forward to staying next time
Original TextTranslation provided by Google
Guest User
July 28, 2025
Just had the best experience at the new spa at the Hilton — and I’m so glad it’s finally open! The space is gorgeous, super clean, and has such a calming vibe from the second you walk in. The staff were all really friendly and made me feel welcome right away. I got a massage and it was honestly one of the most relaxing ones I’ve ever had — I didn’t want it to end! Everything felt luxurious but still warm and down-to-earth. So happy this spot is finally open — definitely a new go-to for me when I need to unwind. Highly recommend!
Zuro
June 18, 2025
Unfriendly and not helpful front desk staff (no early check in, no high floor, no ope non-inner court view), instead we had to change in the bathroom and store our luggage to get to a function we went to Richmond for, we were on 4th out of eight floors and we were facing a wall with other hotel room windows. Room was ok, bathroom was nice, buffet breakfast was sub-par and the common hotel areas felt run down. We will make sure I don’t stay there again.
Marilyn C
April 20, 2025
Great experience and stay at this hotel. Very clean rooms and luxury experience. Love the central air thermostat control, comfortable beds, and again emphasis on cleanliness of the property. Will come back again whenever visiting Richmond. Thank you to all the property staff for excellence in their roles. Junior suite was exceptional.
Adele
April 27, 2025
The property is well kept, beautiful spacious rooms, exceptionally clean and comfortable, nice restaurant, gift shop with coffee and extras, generally quiet and family oriented. I would recommend this place to everyone
vtravels12
April 6, 2025
This is the second time we stayed at this hotel and the experience was good both times. The check in process was very easy. We received a room on one of the higher level floors . The room was ready when we arrived. The bed was super comfy. The pillows were decent. The bathroom was a good size. The water pressure was good but the water was warm at best. The ac only went down to 65 degrees. The gym was nice. There were lots of dumbbells. One of the treadmills was broke but the other two worked. There provide water bottles and have water stations to fill your water. The parking lot was full but we didn’t have any issues parking. You do have to pay $10 a day for parking. Honestly, I do think this is a bit outrageous since parking is literally just a lot in an area that’s nice quite overly crowded at all nor is it in a large city. They have an onsite restaurant. The breakfast is $16 a person on the weekend and it’s a buffet. There are plenty of restaurants around where you can get a good breakfast. The Starbucks onsite closes at 11am which is a little annoying because I’m a littler coffee drinker but there are other coffee shops near by which is helpful. We did have one issue while we were there but the staff was so incredibly helpful. The tv in our room was not working at all. I know we didn’t come to watch tv but we did need to have one channel for the stay but the receiver wasn’t working. We reported it to the front desk and they moved us to a new room immediately. Overall the stay was good and we will definitely stay again.
Lesa
April 20, 2025
The only downside was no robes in the room.
Stella
April 19, 2025
Sehr zu empfehlen
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Services & Amenities
Most Popular Amenities
Indoor swimming pool
Spa
Additional charge
Massage room
Gym
Private parking
Additional charge
EV charging station
24-hour front desk
Luggage storage
Bar
Restaurant
Taxi booking service
Conference room
Business center
Multi-function room
Wi-Fi in public areas
Free
Indoor swimming pool
Spa
Gym
Bar
Restaurant
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Indoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking, and Charge, US$10.00 (approx. PHP 581.75) Daily. Reservation not needed.
Private parking
Additional charge
Car charging facilities
Transportation
Taxi booking service
Front Desk Services
24-hour front desk
Express check-in and check-out
Safe at front desk
Luggage storage
Languages Spoken
English
Food & Drink
Bar
Room service
Health & Wellness
Spa
Additional charge
Massage room
Body care
Hair and beauty salon
Gym
Public Areas
Elevator
Vending machines
Cleaning Services
Dry cleaning
Additional charge
Facilities for Children
Children's meals available
Business Services
Multi-function room
Conference room
Fax/copying service
Business center
Wedding service
Accessibility
Assistive listening devices
Braille signs
Handrails on stairs
Accessible rooms available
Pool ramp available
Stair-free main entrance
Safety & Security
First aid kit
Smoke detector
Fire extinguisher
First aid room
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Self check-in: Contact the property for the access code
If you will arrive outside of check-in hours, contact the property in advance
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleA la carte
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are allowed
Age Requirements
The main guest checking in must be at least 21 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 2009
- Number of Rooms: 162
Daily Mandatory Charge includes: A Tourism Improvement District (TID) Fee paid to Richmond Region Tourism.
The Hilton Richmond Hotel & Spa/Short Pump in Virginia is nestled in the prominent Short Pump area. Featuring 254 rooms & suites, 22,000 square feet of flexible meeting space, day spa and Shula's American Steak House, guests will be treated to the best options in Richmond.
The hotel is located just off Broad Street & Interstate 64 approximately 20 minutes from Richmond International Airport. Next door, the exclusive Short Pump Town Center features an upscale selection of options for shopping, movie theaters and dining. Businesses in the Short Pump & Downtown Richmond areas will enjoy the hotel's location with easy access from the hotels front door.
Each of our 254 guestrooms and suites at the Hilton hotel in Richmond, VA are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package, guests will find a comfortable home away from home.
The hotel staff is pleased to host conferences capable of from 10 to 1,300 people in our brand new conference center featuring a 10,500 square foot ballroom, numerous breakout rooms and private dining rooms. The talented Food & Beverage team will amaze our guests with their delightful creations.
Shula's American Steak House is themed after 1972's Undefeated Miami Dolphins and their "Perfect Season" - the only team in NFL history to finish a season 17 - 0. The menus are hand painted on official NFL game footballs and signed by Coach himself. At Shula's Steak Houses, one of the featured entrees is the 48-ounce Porterhouse. Those who finish it join Shula's 48-Ounce Club, which currently has more than 26,000 members. We invite you to enjoy an undefeated dining experience at Shula's Steak House, where we only offer the best beef money can buy, The SHULA CUT.
Frequently Asked Questions
What is the cancellation policy for Hilton Richmond Hotel & Spa/Short Pump?
The cancellation policy for Hilton Richmond Hotel & Spa/Short Pump varies depending on the type of room and booking conditions.What is the cancellation policy for Hilton Richmond Hotel & Spa/Short Pump?
What are the check-in and check-out times at Hilton Richmond Hotel & Spa/Short Pump?
Standard check-in time at Hilton Richmond Hotel & Spa/Short Pump is 15:00 and check-out time is 12:00.What are the check-in and check-out times at Hilton Richmond Hotel & Spa/Short Pump?
Can I bring my pet inside the Hilton Richmond Hotel & Spa/Short Pump?
As much as we love pets, unfortunately, we are unable to accommodate them in Hilton Richmond Hotel & Spa/Short Pump.Can I bring my pet inside the Hilton Richmond Hotel & Spa/Short Pump?
How far is the Hilton Richmond Hotel & Spa/Short Pump from the closest airport?
The closest airport is Richmond International Airport, and it is about 31 mins from hotel by car (37.4 km).How far is the Hilton Richmond Hotel & Spa/Short Pump from the closest airport?
About This Property
| Nearest Airport | Richmond International Airport |
|---|---|
| Distance to Airport | 37.43KM |
| Nearest Train Station | Amtrak - Richmond Staples RD. |
| Distance to Train Station | 14.8KM |
| Average Price From | PHP13459 |
| Hotel Star Rating | 4 |