Guest User
September 27, 2024
Stayed at Ziakis having booked a package holiday with TUI. There were numerous issues during our 10 day stay. Firstly, the room was infested with ants for which we were provided with a complimentary can of bug spray. We were without hot water at times or no water at all. The cleaning schedule posted in reception was not adhered to, apparently there was a shortage of cleaning staff. The kitchen waste bin was full to overflowing as was the toilet paper bin in the bathroom (in every other accommodation I have ever stayed at in Greece, the toilet paper bin has been emptied daily as it should be). Towels provided were old and threadbare, the table on the patio was broken, jagged and stained, no facilities to dry clothes on patio, water stained, rotting bathroom door, peeling paint on bathroom ceiling, I could go on… The hotel as a whole was shabby and tired. I was informed by a member of staff that it is closing for a full refurbishment and that TUI will no longer be using it. TUI were informed of many of the issues during our stay, however, to little effect. Complete waste of money, shocking that TUI should use such a run down, dirty and shabby hotel .